Brandon Brennan Email and Phone Number

Leads team of highly motivated and industry trained agents that perform thorough action reviewsProvides relevant and actionable feedback through coaching and development of direct reports. Report business controls data on recurring cadence to maintain and exceed operational quality. Ensures operational excellence through strategic and performance based planning, including standardized audits of documentation and policies. Works cross functionally with stakeholders across organization to deliver valuable and effective results of KR's.

Coaches employees to identify opportunities and share knowledge, experience, and proficiencies in business strategies. Manages team performance to achieve and exceed goals, while monitoring daily activities and ensuring compliance with business reporting. Coordinate development to fit employees learning style, providing specific recommendations. Provides feedback on job performance and acts as a mentor to peers to share expertise and successful best practices. Assists in resolving general and escalated customer inquiries.

Leads customer service and engagement for messaging platform and adoption through the company. Previously provided customer service through inbound and outbound calls. Regularly exceeds performance standards resulting in various leadership awards. Mentors peers for increased results among department. Member of inaugural Employee Advisory Council (provides actionable feedback to corporate).

Oversaw store performance, people, and process through sales results, product education, sales advisor development, and event and supply management. Grew store revenue over $6MM, a 20% increase. Recruited and developed successful associates, further assisting in store growth. Expanded member loyalty conversion above 70%.

Led efforts to build a client based business. Led retail management with KPI analysis, merchandising, local brand partnerships, and operations. Converted 82% of customers to frequent shopper program, capturing customer data and allowing for additional marketing efforts. Accounted for over 15% of total store net sales. Regularly outperformed individual sales goals by 25%.