Brianna Babiack Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Software Engineer I for a B2B company providing asset management solutions to companies in the metallurgy industry.
• Created an in-house ETL tool to facilitate the integration of customer data to company products reducing data engineer configuration time by up-to 80%
• Implemented a prototype authentication and identity system to integrate software solutions with customer user services
• Worked on team of 3-5 engineers to build, maintain, and expand a tool for tracking customer production delays reducing downtime and associate production costs

• Implemented an AI chat bot on a team of 4 to support help desk functions. In addition, added many QOL improvements, bug fixes, and new features to reach an average self-service rate of 2000 chat sessions per day and.
• Authored detailed documentation of the chatbot in Confluence to facilitate knowledge sharing across the team and allow other engineers to get up to speed more quickly
• Created automated system to monitor the health of the chatbot during regular operation and platform patching
• Created a suite of automation tests using Selenium to test 1000+ Knowledge Graph items within the chatbot eliminating the need for manual testing, increasing the quality, and improving the speed of regression testing.
• Designed and implemented an automated daily metrics monitoring system on a team of 4 to replace the manual gathering of data and improve the efficiency and efficacy of morning strategy meetings within Digital Workplace

Pittsburgh, Pennsylvania, United States

• Graduate of a 14-week intensive coding boot camp learning how to develop dynamic web-based software systems using the C# programming language with the.NET Framework.
• Virtual Vending Machine – Developed a CLI Virtual Vending Machine on a team of 3 in 4 days using OOP and TDD Principles
• National Park Reservation Management Software – Developed a CLI application for managing a database of campsite reservations on a team of 3 using OOP and TDD Principles
• TEnmo – Developed a virtual currency transfer app on a team of 2 using C#, MSSQL, and ASP.NET
• CityScape - Designed and developed a full stack application on a Scrum team of 7, using C#,.NET, ASP.NET, Vue.js, and Buefy that allows users to plan itineraries and generate routes with information pulled from 3.

Coraopolis, Pennsylvania, United States

Responded to customer emails in a consistent and timely manner.Developed and implemented an “item return” procedure to improve speed and efficiency.Worked with a 5 person team to process orders in a high volume warehouse.

Successfully completed training in many positions within a restaurant to enable the success of thebusiness.Gained in-depth knowledge of interpersonal communication to meet and exceed the needs of the guests.Developed and refined strong multi-tasking and time sensitive decision making skills.Balanced the needs of the guests and coworkers to make an.

Salamanca, New York, United States

Successfully completed training in many positions within a restaurant to enable the success of thebusiness.Gained in-depth knowledge of interpersonal communication to meet and exceed the needs of the guest.Developed and refined strong multi-tasking and time sensitive decision making skills.Balanced the needs of the guests with the needs of coworkers to.

Olean, New York, United States

Managed a team of 5-12 cashiers to ensure guest satisfaction and meet corporate metrics.Maintained an up-to-date product offering knowledge as well as company policies and procedures to meet and exceed the needs of the guests.