Software Engineer I for a B2B company providing asset management solutions to companies in the metallurgy industry. • Created an in-house ETL tool to facilitate the integration of customer data to company products reducing data engineer configuration time by up-to 80%• Implemented a prototype authentication and identity system to integrate software solutions with customer user services• Worked on team of 3-5 engineers to build, maintain, and expand a tool for tracking customer production delays reducing downtime and associate production costs

• Implemented an AI chat bot on a team of 4 to support help desk functions. In addition, added many QOL improvements, bug fixes, and new features to reach an average self-service rate of 2000 chat sessions per day and decrease the volume on the help desk agents• Authored detailed documentation of the chatbot in Confluence to facilitate knowledge sharing across the team and allow other engineers to get up to speed more quickly• Created automated system to monitor the health of the chatbot during regular operation and platform patching• Created a suite of automation tests using Selenium to test 1000+ Knowledge Graph items within the chatbot eliminating the need for manual testing, increasing the quality, and improving the speed of regression testing by over 10,000%•Designed and implemented an automated daily metrics monitoring system on a team of 4 to replace the manual gathering of data and improve the efficiency and efficacy of morning strategy meetings within Digital Workplace

Graduate of a 14-week intensive coding boot camp learning how to develop dynamic web-based software systems using the C# programming language with the .NET Framework. • Virtual Vending Machine – Developed a CLI Virtual Vending Machine on a team of 3 in 4 days using OOP and TDD Principles • National Park Reservation Management Software – Developed a CLI application for managing a database of campsite reservations on a team of 3 using OOP and TDD Principles• TEnmo – Developed a virtual currency transfer app on a team of 2 using C#, MSSQL, and ASP.NET• CityScape - Designed and developed a full stack application on a Scrum team of 7, using C#, .NET, ASP.NET, Vue.js, and Buefy that allows users to plan itineraries and generate routes with information pulled from 3 Google Maps APIs

Responded to customer emails in a consistent and timely manner.Developed and implemented an “item return” procedure to improve speed and efficiency.Worked with a 5 person team to process orders in a high volume warehouse.

Successfully completed training in many positions within a restaurant to enable the success of thebusiness.Gained in-depth knowledge of interpersonal communication to meet and exceed the needs of the guests.Developed and refined strong multi-tasking and time sensitive decision making skills.Balanced the needs of the guests and coworkers to make an efficient and productive work environment.

Successfully completed training in many positions within a restaurant to enable the success of thebusiness.Gained in-depth knowledge of interpersonal communication to meet and exceed the needs of the guest.Developed and refined strong multi-tasking and time sensitive decision making skills.Balanced the needs of the guests with the needs of coworkers to make an efficient and productive workenvironment.

Managed a team of 5-12 cashiers to ensure guest satisfaction and meet corporate metrics.Maintained an up-to-date product offering knowledge as well as company policies and procedures to meet and exceed the needs of the guests.