Benjamin Bachman Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

• Responsible for monitoring network devices, servers, VMs and their associated services for over 35 geographic locations utilizing Solarwinds, Site24x7, and Nagios. • Extensive use of Cloud monitoring platforms – creating individual monitors for one-off hosts, deploying monitors to similarly configured groups, building dashboards, auditing licensing, create and use automation. • Conference with teams to triage complex, multifaceted issues during critical incidents; owning Root Cause Analysis operations after the incidents are resolved. • Proactively works to solve potentially catastrophic issues before they start using big picture analysis of stack health and responsiveness to diagnose areas of opportunity and engagement. • Collaborates with internal and customer-facing teams to secure, repair, and build resiliency in the platforms supported by the CRC team.• Posts notifications to customers via the platform StatusCast. Regarding updates, maintenances, outages, or any other customer facing scenarios that could disrupt services. • Monitors network threat levels on Log Collection Platforms using Accenture (Symantec) SOC. Responds on a variety of threats and reported them to system owners with resolution instructions. • Designs and manages knowledge-based articles for team members to reference while remediating IT issues. • Responsible for Tier-1 Helpdesk support on weekends/holidays; taking support calls and routing incidents/tasks through ServiceNow and emails internally and externally for costumers.

Garner, North Carolina, Us

• Supported and assisted Care Management team with the medication management process by collecting and verifying medication lists from pharmacy claims data or pharmacies, primary care practice records, member interviews, discharge summaries, and other sources as necessary in preparation for medication reconciliation/ medication review• Provided best practice population health services to identified members with specific medication management needs• Assisted members, providers, and organizational staff with medication access issues such as prior authorization requests or other information as needed• Assisted with transmitting Care Management team recommendations to medical home providers, using provider-preferred method of communication; receive and accurately document medical home provider responses to recommendations• Engaged and maintained relationships with community pharmacies and external partners

• Worked closely with customers to understand their needs and provided exceptional service and a quality final product.• Troubleshoot electrical issues to determine the source of the problem and the appropriate solution, with a focus on efficiency and cost savings.• Created streamlined work order processes on a mobile job site to provide accuracy and efficiency for the billing manager.• Ensured efficiency at job sites by maintaining inventory records on the work vehicle as well as determining and fulfilling material requirements for each specific job site.

Cranberry Township, Pennsylvania, Us

• Key technician assisting the pharmacist in a high volume, corporate pharmacy that processed between 150-200 new prescriptions and filled between 400-600 prescriptions daily.• Assisted in implementing and maintaining a new program called “My Meds Now” that synchronized prescription filling for patients with multiple medications.• Contacted insurance companies and doctors’ offices daily to efficiently fill patient prescriptions and to provide exceptional patient service. • Trained new staff on Enterprise Pharmacy System software, data entry, and prescription filling procedures. • Managed inventory and ordered medications through McKesson Connect platform.

• Worked closely with treatment teams and case managers of mild to severely mentally ill patients to assure appropriate medication compliance. Was the main contact for the patients and delivered medications to their residence on a routine basis.• Responsible for securing medications from multiple pharmacies, storing them at the mental health facility, and maintaining adequate controls until dispensing to patients.• Developed patient relationships and spent time with each patient explaining medications and dosage, as well as informal sessions to ensure patients were maintaining their medication schedule as directed.• Coordinated and developed daily schedule to maximize efficiency; performed duties under minimal supervision