Bryce Backers Email & Phone Number

Bedford, TX

• Managed multiple multi-year corporate initiatives including transition from Unix servers to Linux servers, several new product development life cycles and corporate IT initiatives since company’s IPO.
• Served as mentor and support for business analysts, quality analysts and developers. Reviewed project requirement specification documents and test plans.
• Use Subject Matter Expertise to conduct requirements workshops to elicit requirements for enhancements and new functionality to products, existing proprietary software, web sites and reporting packages.
• Leveraged knowledge of business and system architecture to enhance requirements for maximum flexibility.
• Coach and train new IT employees to learn business processes for proprietary software and niche market.
• Create Business and Functional Requirements Documents while serving as a liaison between the Development team and Business Units for continuous improvement of business requirements as software is configured and.

Bedford, TX

• Delivered training to all levels of the organization including sales, information technology, account managers, claims, legal, compliance, and service operations.
• Mentored new training staff and developed a proprietary user management and management reporting database to improve training documentation and operations.
• Teamed with claims department to document process, develop task-based training manual, and instruct staff as part of a multi-year project to elevate quality and efficiency while reducing claim turn time.
• Introduced knowledge assessments to identify knowledge gaps of staff at all levels.
• Conceived and implemented training initiatives to reduce costs and increase staff productivity.
• Consulted business unit leaders to identify/document business requirements and create test scenarios.

Responsible for the strategic management of the COPE and Climbing Programs for Circle Ten Council.

Mba, Business Administration

Bba, Financial Management