Bryce Backers Email & Phone Number

Euless, Tx, Us

Bedford, Tx

• Managed multiple multi-year corporate initiatives including transition from Unix servers to Linux servers, several new product development life cycles and corporate IT initiatives since company’s IPO.• Served as mentor and support for business analysts, quality analysts and developers. Reviewed project requirement specification documents and test plans.• Use Subject Matter Expertise to conduct requirements workshops to elicit requirements for enhancements and new functionality to products, existing proprietary software, web sites and reporting packages.• Leveraged knowledge of business and system architecture to enhance requirements for maximum flexibility.• Coach and train new IT employees to learn business processes for proprietary software and niche market.• Create Business and Functional Requirements Documents while serving as a liaison between the Development team and Business Units for continuous improvement of business requirements as software is configured and developed.• Recommend changes to existing Agile and Water Fall methodologies to fit the organizational culture.• Initiated methods to capture organizational knowledge for use in future development and testing.• Tested enhancements to existing proprietary software, web sites and reporting packages for adherence to specifications and user experience.

Bedford, Tx

• Delivered training to all levels of the organization including sales, information technology, account managers, claims, legal, compliance, and service operations.• Mentored new training staff and developed a proprietary user management and management reporting database to improve training documentation and operations.• Teamed with claims department to document process, develop task-based training manual, and instruct staff as part of a multi-year project to elevate quality and efficiency while reducing claim turn time.• Introduced knowledge assessments to identify knowledge gaps of staff at all levels.• Conceived and implemented training initiatives to reduce costs and increase staff productivity.• Consulted business unit leaders to identify/document business requirements and create test scenarios.• Served on the transition team for the conversion from Goldmine to MS CRM/Outlook.

Responsible for the strategic management of the COPE and Climbing Programs for Circle Ten Council.

Mba, Business Administration

Bba, Financial Management