Ben Baczwaski Email & Phone Number

Kansas City, Mo, Us

Overland Park, Kansas, United States

• Oversight and Management of all retail locations including the Overland Park, KS home office, St. Louis, MO Regional Office and Omaha, NE Regional Office• Responsible for nearly $20M in direct retail sales between three office locations, twenty salaried team members and assisting in company goals to progressively continued growth of over $200M in 2023.• Coordinated the departmental strategic restructure into two distinct units, with the organization, planning and throughput of the plan formation and implementation having high degrees of stake with the Owner, President and C-Suite Executives during the process.• Leading teams maintaining and progressing the highest customer satisfaction scores across multiple platforms within the ticketing industry and extremely high scores among all business types.• Nearly $900k in personal sales, leading the Sales department, capturing sales on multiple platforms including B2B and B2C including professional athletes, professional sports organizations, and other notable persons. • Strategic and visionary planning of organic outgoing and incoming sales, with YOY results of 277% increase in 2019, 506% increase in 2023 and projected 230% increase in 2024. • Working strategically with the Marketing, Dev Ops, IT and cross-functionally teaming with internal partners focusing on customer and user experience• Providing strategic direction, leadership and guidance to deliver best-in-class customer service and experience to retail and private label customers.• Assisting in multiple high-level RFPs to professional and college sports organizations, including an industry-first, thirty-year contract with an NFL organization• Redesign and redeployment of mobile application and phone system logic, call prompting and messaging.• Collaborate with Marketing and Product leadership in implementing a company-wide CRM strategy and associated training platform.

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Liberty, Missouri, United States

Supported nearly 13,000 Students and 1,800 Staff Members across 85 square miles, with an annual operating budget of $150M.Assisted with administration of the bidding process for the purpose of securing items and/or services within budget and in compliance with Board policy and regulatory requirements.Creation of documents, user guides, scripts, videos and video editing for a multitude of training for new and seasoned staff.Evaluated order and bid documentation, and compile data for the purpose of ensuring proper use of District funds in the acquisition of supplies, equipment and/or services.Maintained purchasing information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines.Oversaw required processes for the purpose of acquiring necessary resources to support district operation.Performed back-up functions in the absence of the Purchasing and Distribution Services Director and/or administrative assistant for the purpose of ensuring the efficient and effective functioning of the work unit.Presented information on administrative procedures, services, regulations, etc. for the purpose of training and orienting other personnel and/or disseminating information to appropriate parties.Processed purchasing-related information for the purpose of updating and distributing information, authorizing for action and/or complying with established accounting practices.Researched suppliers, regulations, supplies, and equipment, including evaluation of new products, for the purpose of ensuring compliance with budgetary guidelines.Responded to inquiries from a variety of internal and external sources for the purpose of providing information, direction and/or appropriate referrals.Reviewed contracts and contract renewals for the purpose of ensuring that all District policies and state statutes are followed.

Overland Park, Kansas

Leading Sales, Retail and Fulfillment teams. Purchasing of event inventory as necessary to achieve company goals. Assisting Director of Sales and Service, Vice President and President in wide array of tasks and assignments as deemed necessary. Achieving company year-over-year sales growth of over 277% or average growth rate of 92%. Managing nearly $80M in inventory, over 60 partners and in the top 1% of secondary market sellers.Set company sales records for Super Bowl event, with personal sales surpassing $750k; pushing company to the top three event ticket sales in entire ticketing industry.Individual sales achievement of over $1.5M FY2019-2020.Responsible for sourcing, purchasing, pricing and reselling of event inventory.

Overland Park, Kansas

Kansas City, Missouri Area

Drove sales for the highest volume and sales restaurant in Kansas City area.Responsible for rotating craft beer menu and met with distributors to ensure product availability, pricing and promotional materials.Ensured highest levels of customer satisfaction , product quality and experience through creation of focused and organized training program.

Kansas City, Missouri Area

Oversight for high volume restaurant regarding front-of-house and back-of-house operations including purchasing, staffing, hiring, daily operations, limited P&L accountability and budget oversight.

Kansas City, Missouri Area

Assisted multiple restaurants in local area in driving sales, service, staff hiring and retention.Increased customer experience survey scores at multiple restaurants.Project manager piloting new Food Truck concept in partnership with the Kansas City Royals Major League Baseball organization.

Kansas City, Missouri Area

On Site manager for all events, including Broadway and Concert events. Responsible for client relationships, distributor relationships, all product ordering/receiving, all food and beverage outlets at venue.Acting Assistant General ManagerP&L accountability

Council Bluffs, Ia

Increased sales of Energy Drinks over 300%Increased Candy product sales over 250% Managing all food and beverage outlets at facilityControlling product cost, menus, pricing , planning, staffing and organization for all eventsResponsible for product placement, displays and marketing strategies to increase per caps and revenuesCertification Manager of TIPs responsible alcohol service program, training all staff and non-profit organizations

Kansas City, Missouri Area

Concessions Complex Manager of Truman Sports Complex in Kansas City, MO, for both Arrowhead Stadium and Kauffman Stadium.

Iowa City, Iowa Area

Responsible for guest satisfaction and operational efficiencyManager on Duty during evening and weekend hours of Sheraton Hotel and sister hotel, hotelVetro.Oversight of approximately 50 staff members daily.Implemented training course for all newly hired staff - causing increase in guest service and satisfaction scoring.

Iowa City, Iowa Area

Internship: Sales and MarketingTargeted select markets, groups and demographics previously not seen at hotel food and beverage outlets.Creatively advertised on social network sites to target select demographics.Effectively worked within constricted budget restraints.Began daily specials, still being used today- increasing sales and per caps.

Bachelor Of Science - Business Administration - Bba, Business

Studied: Communication, Political Science And Law

Associates Degree, Liberal Arts

Studied: Landscape Architecture And Design