In this role I am the spearhead of most all operational aspects. I ensure the quality of shipping and receiving, claims and returns and warehouse controls. I emphasize the consistent delivery of superior customer service to secure satisfaction and retention. I have introduced process improvement initiatives to enhance inventory replenishment and the inventory supply chain. Other duties include streamlining all special projects ensuring timely and quality completion for all new product launch and custom fabrication programs. Throughout my time I have made several significant contributions to the company that include the following:  Championed a 50% increase in warehouse receiving procedures resulting in improved lead times for receiving and shipping processes Boosted the order fill rate average from 78% to 92% and achieving a 98% order turn ratio within 48 hours Optimized operations by introducing an innovative warehouse management system (WMS) to improve monitoring of all components of the inventory pipeline Created and implemented a new broadloom fabrication and sampling department to facilitate warehouse operations Minimized the rate of returns by collaborating with over-seas manufacturers to identify defects and insufficient packaging issues

I operated as the general manager of the leasing and rental operations and third-party logistics company while demonstrating leadership by supervising 9 sales associates, 6 department heads and 20 drivers. I was able to enhance brand visibility by utilizing independent sales data to steer marketing and sales strategy development for multi media and social media platforms. With my efforts and diligence, I increased media exposure by 25% with no impact to overall expenditures by expertly handling monthly budgets to maximize advertising opportunities. Furthermore, I increased sales margins over 75% by implementing innovative bonus and commission programs. I successfully generated revenue by implementing a customer relationship management (CRM) database to foster communication, and also drove the evolution and implementation of new software tools to enhance operational efficiency of third-party logistic drivers. One of most significant accomplishments was decreasing production expenditures by designing both print and multi-media sales literature in-house utilizing Adobe Photoshop, Illustrator and InDesign software.

As a key contributor of the team, I maximized sales margins by developing and implementing pricing structures for new product lines and promotional offers to national retail accounts. I demonstrated skill managing control procedures along with $20M+ of inventory. I improved customer relations and product development strategies through leading several customer advisory board conferences across multiple international locations.

As the Marketing Coordinator, I directed and oversaw the launch of 10 new product lines; managed product development and distribution functions within the company’s residential broadloom division. During my time in this role I achieved a 10% reduction in importing costs by strategically negotiating contract agreements with freight forwarders. Additionally, I significantly decreased delivery times and eliminated transfer fees to end-users by modifying processes with customs brokers for goods imported from affiliate companies in Australia and Great Britain