I am an IT professional with 10 years total experience. I am known for my unique techniques for organization and collaboration which allow positive transformation to happen not only in my current department but across the company. My experience spans Cloud platform engineering, Support, AWS solution architect, Project Management, Networking, VoIP, SaaS and Solution Design.I have 5 years of experience working in the Content Management space. Through my work with Hyland, I have worked with the portfolio of products such as OnBase, Perceptive Content, ShareBase and various SaaS Products through out my experience. This included in our best-in-class Global Cloud Services department supporting hosting of these products.• Currently working with Hyland software Solutions as a Technical Team lead for Global Cloud Services Project.• Worked with Aricent Group on Avaya Live Video Project as Network Engineer on Cloud based service(SaaS) project• An effective communicator with strong analytical / logical skills and ability to relate to people at any level of business and management.The Current Cloud Specialist technical role is primarily responsible for responding to and resolving the most complex monitoring alerts, responding to and resolving requests from customers, partners, and the company services team, responding to incidents, working Disaster Recovery failover testing, and working scheduled maintenance windows within the cloud environment.Responsibilities• Serve as an expert escalation contact for the most complex and high risk customers as it relates to cloud hosted maintenance windows• Mentor, coach, train, and provide feedback to other team members; provide feedback to leadership on abilities of team• Respond to, assist or guide to the most complex and/or high risk issues inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud hosted solutions• Serve as an expert escalation contact for the most complex and high risk customers as it relates to the cloud business continuity disaster recovery plan• Create, manage, and oversee cloud hosted projects of all sizes involving complex installations, upgrades and modernization of tools and systems• Create, manage, and implement proactive measures to improve monitoring and issue resolution• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.