Business Systems Analyst And Product Liaison
Tampa/St. Petersburg, Florida Area
I am my team's primary author of our functional specification documents from start to finish including mockups and preliminary test cases. I also assist with SQL queries and work with our Operations partners on client-facing training guides. On top of that, I serve as the team’s liaison and representative “firewall” throughout the company, including other development teams, audit teams, and client-facing teams, on business and level 3 technical issues. Those meetings can also include hosting various internal/external facing demos and feedback sessions to showcase current and upcoming functionality across multiple products - our projects often reduce client support calls on average 30% each year! Overall, I'm part of our team's drive to find solutions which reduce risk, increase value, and improve operating efficiency through projects. This culminated in our main enhancement project winning a DTCC Leadership Award for Quality and Excellence in 2015.