Boris Barbosa Email & Phone Number

Livingston, Scotland, United Kingdom

• Creating and reviewing corporate improvement strategies and improvement culture
• Leading corporate improvement processes, supporting services to improve through effective analysis, evaluation and intelligence-based decision making
• Coordinating self-assessment and external evaluation programs
• Working with services to design specific improvement plans based on qualitative and quantitative information

Livingston, Scotland, United Kingdom

• Producing performance information/statistic to support the raising educational attainment strategy for schools
• Providing performance information for internal governance, public performance reporting and scrutiny by Council Committees
• Developing and maintaing systems to support attainment analysis
• Implementation of data analysis tools

Livingston, Scotland, United Kingdom

• Providing administrative support to the Economic Development Service teams
• Operating a variety of computerised databases used across the service area
• Developing, maintaining and updating systems to provide management information progress
• Monitoring the service budgets and maintaining budgetary control systems.

Bogotá, Distrito Capital, Colombia

• Responsible for the collection, analysis, processing, and presentation of data
• Monitoring progress against the organisation’s strategic plan and revising department objectives as required
• Communicating with stakeholders across different departments to collect relevant information, respond to their enquiries, and support them to report their progress
• Presenting organisation-wide updates across team meetings.

Bogotá D.C., Colombia

• Workload revolved around translating “The Public Policy of Citizen Service” into practical operation plans
• Provided planning infrastructure to improve citizen attention, prevent and address corruption, and integrate planning and management teams
• Fostered continuity and monitored outcomes of implementation processes across departments
• Shared best practice through the delivery of workshops and the creation and dissemination of practice guidelines.

Bogotá, Distrito Capital, Colombia

• Responded to complaints and claims from students and the wider community
• Responsible for the administration of virtual CRM platforms and the evaluation of citizen attention channels
• Developed a superior monitoring system allowing different university departments to track and respond to complaints more efficiently
• Created standardised protocols that met government policy objectives and made resources to communicate these protocols across departments.

Bogotá D.C., Colombia

• Responsible for the translation of strategic objectives into operational plans
• Supported departments to create annual plans and monitored their progress against agreed objectives
• Documented the processes of legal, contractual, and financial departments - which included the creation of indicators and the identification and control of risk
• Integrated results to create a university-wide management report that was shared with stakeholders at all levels.

Industrial Engineering, Industrial Engineering

Communication And Digital Narratives, Digital Communication And Media/Multimedia

Project Management, Project Management

Cinematography And Narratives For Animation, Cinematography And Film/Video Production