Boris Barbosa Email & Phone Number

Livingston, Scotland, United Kingdom

• Creating and reviewing corporate improvement strategies and improvement culture• Leading corporate improvement processes, supporting services to improve through effective analysis, evaluation and intelligence-based decision making• Coordinating self-assessment and external evaluation programs• Working with services to design specific improvement plans based on qualitative and quantitative information

Livingston, Scotland, United Kingdom

• Producing performance information/statistic to support the raising educational attainment strategy for schools• Providing performance information for internal governance, public performance reporting and scrutiny by Council Committees• Developing and maintaing systems to support attainment analysis• Implementation of data analysis tools

Livingston, Scotland, United Kingdom

• Providing administrative support to the Economic Development Service teams• Operating a variety of computerised databases used across the service area• Developing, maintaining and updating systems to provide management information progress• Monitoring the service budgets and maintaining budgetary control systems.

Bogotá, Distrito Capital, Colombia

• Responsible for the collection, analysis, processing, and presentation of data• Monitoring progress against the organisation’s strategic plan and revising department objectives as required• Communicating with stakeholders across different departments to collect relevant information, respond to their enquiries, and support them to report their progress• Presenting organisation-wide updates across team meetings.

Bogotá D.C., Colombia

• Workload revolved around translating “The Public Policy of Citizen Service” into practical operation plans • Provided planning infrastructure to improve citizen attention, prevent and address corruption, and integrate planning and management teams• Fostered continuity and monitored outcomes of implementation processes across departments• Shared best practice through the delivery of workshops and the creation and dissemination of practice guidelines.

Bogotá, Distrito Capital, Colombia

• Responded to complaints and claims from students and the wider community• Responsible for the administration of virtual CRM platforms and the evaluation of citizen attention channels• Developed a superior monitoring system allowing different university departments to track and respond to complaints more efficiently• Created standardised protocols that met government policy objectives and made resources to communicate these protocols across departments.

Bogotá D.C., Colombia

• Responsible for the translation of strategic objectives into operational plans• Supported departments to create annual plans and monitored their progress against agreed objectives• Documented the processes of legal, contractual, and financial departments - which included the creation of indicators and the identification and control of risk• Integrated results to create a university-wide management report that was shared with stakeholders at all levels.

Industrial Engineering, Industrial Engineering

Communication And Digital Narratives, Digital Communication And Media/Multimedia

Project Management, Project Management

Cinematography And Narratives For Animation, Cinematography And Film/Video Production