After advising the company for over a year, I joined an early stage neuroscience startup leveraging VR, AI and biosensors to deliver neurostimulation to treat neurodegenerative diseases, beginning with Alzheimer’s disease. Due to the company's size and stage, my responsibilities encompassed nearly all facets of the business, including strategy, fundraising, IP development, product leadership, and people operations.

Clarity aims to provide a neuromodulation platform to defeat neurodegenerative diseases, beginning with Alzheimer’s disease. I work directly with Clarity's CEO and Founder on leadership, overall business strategy and product strategy.

As a Fellow, I am an integral part of a diverse expert network that addresses the multifaceted challenges companies face throughout their lifecycle. My extensive background, spanning decades of hands-on experience and years of close collaboration with founders and founding teams, has equipped me with invaluable insights and practical knowledge. This experience allows me to provide mentorship and strategic advice in support of Conduit companies.

Techstars All Star Mentors live Give First. We are the accelerator’s top 1% and are nominated by Techstars Managing Directors, Program Managers, employees, and founders who recognize the extraordinary mentorship that we offer in Techstars accelerator programs. We provide a gold standard of mentorship to all within the company, and are Techstars ambassadors who enrich and grow the worldwide network.

Techstars Music was a startup accelerator run by Techstars and leading companies from the global music business including Warner Music Group, Peloton, Silva Artist Management, Bill Silva Entertainment, QPrime Management, Concord Music, Avex Inc., Royalty Exchange, and RecoChoku to name a few.As a founding mentor in the program, I worked directly with founders and founding teams in each cohort. Most of my focus with companies was on product-market fit, team building and especially consumer experience and company operations.

Revamped the Customer Experience function, shifting it from a reactive call center operation to a proactive, and at times preemptive, team that played a key role in redefining Sonos as a customer-centric organization. This transformation drove significant improvements in customer satisfaction, retention, and overall engagement.Collaborated with Marketing’s Consumer Insights and Product’s Data Science teams to model correlations between key pain points and churn, enabling the Product team to make data-driven prioritization decisions and bring LTV into sharper focus.Developed qualitative and quantitative reporting, which became the company’s Voice of The Customer initiative, giving important insight into drivers of churn and retention, particularly for the GTM and Product teams.Established the first software development team outside the Product organization to design and deliver multi-modal tools, products, and experiences that enhanced support for Sonos customers.Partnered closely with the People team to develop programs like Employee Experience (EX), the annual employee survey, and management training initiatives, resulting in a direct and lasting impact on Sonos’ organizational culture.

The Customer Experience Advisory Board (CX@Rutgers) is an invitation-only board, part of Rutgers Center for Innovation Education. The program is a unique professional education learning experience opportunity, helping to solve real world problems.

As Head of Operations and a member of the Senior Management Team, I architected and oversaw the implementation of the company’s customer support strategy as well as ongoing performance analysis, This included global web, email, social and phone support, management of warehouse and logistics partners, implementation of warehouse management system integration and product management for the Topspin platform.

Prior to running Operations for Topspin, I helped establish the company as the pioneer direct-to-consumer technology platform for creators. As Head of West Coast Sales, I leveraged and built upon my deep relationships in the music industry – major and indie labels, artists and artist managers - helping the company scale from tens of artists to tens of thousands. I brokered a partnership with Viacom/MTV, which became the basis for MTV’s Artist Platform.

Advised on direct-to-consumer marketing best practices, mentored creators and provided creative assistance on marketing plans.

While at Buzznet, I shaped the company’s music strategy, acted as the product manager for an audio / video content management system and worked with Buzznet’s design team on the site’s overall UX. I created promotional and marketing opportunities for labels and artists, helping to grow the Buzznet community and generating lucrative sponsorship opportunities. This included creating, booking and overseeing the production of an in-house studio and performance space that hosted over 25 performances by major recording artists for Stereogum, one of the top music blogs of the time with tens of millions of views per month.

- Played a key role in a joint media venture founded by Kevin Wall, partnering with AOL, AEG, DIRECTV, Microsoft (MSN), and major international media companies.- Produced multi-camera, HD video productions featuring world-class artists such as Enrique Iglesias, Smashing Pumpkins, Avril Lavigne, Chris Cornell, and Snoop Dogg.- Collaborated with Microsoft/MSN team to enhance user experience and information architecture for our content.- Managed artist performance clearances for the multi-continent Live Earth concert event.- Established and maintained relationships with music labels and management, working closely with marketing, publicity, and business development teams to maximize promotional reach for our productions.- Assisted executives in identifying and pursuing business development opportunities to expand our programming reach.

Following the failed Checkout.com joint venture, I returned to Wherehouse to run their online operations where I oversaw daily operations, managed and led team of people to merchandise and maintain the e-ccommerce site. I continued the work that I had started with Wherehouse's VP of Business Development and worked with him to develop other products and services to enhance the Wherehouse brand. I also worked with the major labels and distribution companies to develop online promotional opportinities, which were some of the first of their kind, though primitive by today's standards.

What began as Internet Services at Wherehouse Entertianment became a joint venture with Michael Ovitz and Ron Burkle. I developed a strategy around music, putting forth how it could be delivered to consumers online and in Wherehouse Music stores, which had recently acquired Blockbuster Music. A lot of my role was research and striking up relationships with the major hardware and software players in the space. Eventually this led me down the road of developing digital filling stations with IBM which never made it past the initial testing phase due to licensing concerns.

Established Wherehouse Entertainment's Internet presence, which included the creation of an extensive e-commerce site for both new and used physical products. What began as a two-person team embedded in an aging music retailer turned into a department of several people that worked with some of the pioneers in the digital music space such as Liquid Audio and Ted Cohen.Working with outside vendors, we built digital listening stations for physical stores and an e-commerce retail presence with music samples. Hey, it was the late 90's! The Internet Services team, which included a developer, designer, business development executive and customer service reps, became the foundational team for an exciting opportunity at CheckOut.com.

BoxTop was the premiere interactive agency, founded by Kevin Wall. iVisit was the first multi-party video chat application in the world, born from Kevin's desire to commercialize what Tim Dorcey and Jeff Han had started with CU-SeeMe. While at BoxTop I worked with companies like 3Com, Connectix and Real 3D to get iVisit bundled with their hardware and acted as a product evangelist on the open web.