Lead R1's Integrity & Compliance Program Operations team in multiple program areas:- Compliance Education & Training- Integrity Programming- Compliance Policies & Processes- Hotline Administration & Compliance/Ethics Case Investigations- ESG Reporting- Support the comprehensive strategy and growth plans to ensure that the company exhibits and maintains a robust and proactive Compliance & Ethics program

Performed in a dual responsibility role by directing the departmental operations for medical school compliance program and office for regulatory affairs, as well as served as the annual disclosure survey system administrator for the medical school and three affiliated hospitals. Provided compliance and ethical guidance as needed, and liaised with executive leadership of affiliate institutions and legal counsel. Managed departmental budget and served as department’s finance, HR, IT, communications, faculty affairs, and legal liaison. Hired, trained, and supervised all new team members; mentored inexperienced analysts into responsible roles. • Responsible for overall compliance program development, planning and implementation, and team leadership. Grew the office from a team of one to a team of 11. • Spearheaded the creation and implementation of new policies in the areas of conflict-of-interest disclosure and professional integrity, as well as a first-ever university-wide anatomical specimen policy. • Documented, investigated, and resolved compliance and regulatory issues. Conducted annual and as-needed audits. Designed and implemented a customized compliance issues tracking and reporting system. Minimized and managed institutional risk. • Created and implemented compliance education and training for residents and fellows. Achieved 100% participation rates each year by engaging in ongoing communications with leadership and trainees. • Led the design and implementation of advanced and customized software and processes for joint affiliate annual disclosure reporting and tracking requirements. Achieved 100% completion rates each year (for more than 7,000 individuals in over 14,000 affiliate roles).

Directed the corporate integrity operations of a large academic medical center. Responsible for compliance program planning and implementation, as well as new policy development and distribution. Worked closely with senior executive leadership and legal counsel to provide guidance and bring compliance-related issues to a successful and timely resolution. Responsible for team leadership, project management, systems administration, and implementation of new initiatives. • Implemented first compliance hot line program (processes, policies, and system); responsive to issues via carrying pager 24/7/365. • Created training content and implemented annual compliance training for all hospital employees and medical staff. • Led bimonthly compliance orientation and training for all new employees.• Designed, developed, and implemented a proprietary joint affiliate Annual Disclosure Survey process and system, on behalf of five affiliated entities.

Served as project manager and independent contractor for multiple organizations, working on varied process improvement and systems implementation engagements. Responsible for overall project administration, completion of status reporting, work plans, issues, logs, and key program management matrices. Created project orientation and training materials, as well as developed roles and responsibilities documentation for team members. Mentored inexperienced team members into responsible roles. • Managed a seven-member team in the design, development, test, and implementation of a pilot electronic medical record system for 65 prison facilities nationwide; completed time and motion studies, and conducted business process reviews; implemented multiple business process improvements via custom reporting and other operational changes.• Managed four projects within a large academic medical center information technology and solutions department; managed $10 million budget. Responsible for contract negotiating, detailed work planning, budgeting and forecasting, and purchasing of hardware and software and services, as well as infrastructure coordination, interface development and testing, installation, training, and implementation. • Consulted with a large regional health plan to plan, build, and mentor an analysis and reporting team working within the eBusiness and Operations Departments. Role included hiring, training, and mentoring, working closely with the senior executive team, detailed analysis and report writing, project management, process improvements, and the development of cross-functional work teams. • Consulted with a national corporation and managed a project for a Website design engagement.

Led Accenture and client teams in process improvement and complex systems design and implementation projects. Responsible for client and team satisfaction, engagement, productivity, and attainment of organizational and project goals. • Led eCommerce 20-member detailed and functional design and test teams for two large regional health insurers; successfully implemented acclaimed new member and group online portal functionality.• Directed a 20-member combined clinical systems team for five-hospital system; completed software design, managed charge master consolidation and standardization, and organized and scheduled orientation and training for 100-plus IT staff members.• Completed business process reviews and implemented process improvements within multiple medical management offices. Redesigned medical authorization entry software and processes and implemented successfully across several sites. • Led an eight-member combined team in the design, development, test, and implementation of concurrent review and case management software for a large independent physician association company.

Directed the design, testing, implementation, training, and support of all clinical information systems for 40 freestanding physical rehabilitation hospitals. Created customized training documentation; trained hundreds of clinicians and non-clinicians on multiple systems. Performed operational analysis for entire hospital group; implemented process improvements system-wide; standardized hospital medical supplies purchasing program, achieving a net savings of $800,000 in the first year.

Led the acquisition and implementation of an advanced demographics and target marketing system. Selected store locations for new stores and relocations via thorough market analysis and field research. Served as departmental HR and IT liaison. Recognized for exemplary performance.

Completed diverse projects in six departments within state government. Served as labor relations coordinator, disaster recovery planner, health trends report writer, and environmental project coordinator. Completed all assignments and received outstanding performance feedback in all areas, as well as special commendations from the Department of Health and the Department of Labor and Industry.