Senior Process Specialist | Backup Team Leader
Katowice, Silesian District, Poland
As a backup team leader for a team of circa 12 people:- supporting the team leader with his administrative, organisational and process maintenance-related activities, work allocation, monitoring of realization goals, building relations in the team, and with the Irish-based client;- data reporting;- recruitment/interviewing new staff;As a development coach for individuals:- supporting coachees in their professional development, monitoring the realization of goals and KPIs, As an operational coach:- reviewing the work of less experienced staff;- guidance and learning materials preparation, trainings delivering;Other:- being the main core of the focus group working on improvements in the firm; coordination, idea giving and realization;- coordination of a soft skill-based project focus on rising performance, quality and relations;+ other responsibilities mentioned below