Information Technology Support Analyst
Current•Participate in projects related to hardware VPN security updates, ensuring systems are fortified against emerging threats• Involving with the rollout of multi-factor authentication, enhancing security measures for client access• Responsible for the migration process for Cisco VPN systems, ensuring seamless transition and minimal disruption to operations•Support brokers and insurers with their broking system and Sunrise platform, ensuring seamless integration and functionality•Provide application support services for EBIX Software suite (CBS, Winbeat, Sunrise, Iclose, Ebusiness portal), resolving technical issues promptly•Offer comprehensive phone communication support to clients, addressing inquiries and troubleshooting concerns effectively•Maintain and update technical documentation to ensure accuracy and accessibility for internal teams and stakeholders