Support Redwood Partners & the Partner Support Center with financial reporting and modeling to drive profitable revenue growth.

Led Annual Operating Plan development, monthly reforecasting of the full P&L, and monthly Executive Leadership Team presentation development. Supported strategic initiatives, financial modeling, and system integrations. Partnered closely with operations and marketing teams.

Focused on field and division reporting & analysis for 300+ branches.

Focused on sales, marketing, and corporate strategy.

Developed and executed comprehensive initiatives, both short and long term, focusing on business model innovation and process improvement. Ensured new business initiatives adhered to and supported branding, marketing and service strategiesApplied quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs. Provided subject matter expertise to strategic decision making and change managementPrepared and presented project plans, reports, and recommendations to management

Provided analytical consultation, best practice sharing, and bandwidth to execute strategic initiatives across the ServiceMaster family of brands. Regularly assisted functional leads, vendors, and outside consultantsPerformed analysis on a variety of data sets to support both brand-specific projects and company wide initiatives. Practiced answer-first methodology to drive efficient analysisDeveloped impactful presentations by incorporating graphics that clearly illustrate takeaways and allow for communication with less analytical audiencesServed as a central point-of-contact for tracking the Net Promoter Score across seven business units. Generated standardized reporting for the Monthly Operating ReviewManaged the annual JD Power & Associates study to benchmark satisfaction across the customer lifecycle.Supported data collection, analysis and presentation development for 5 business units

Developed a standardized Excel workbook for project managers to track key deliverablesFacilitated best practice sharing through monthly Customer Experience Council meetingsWorked in Office, Minitab, SPSS, and ProVision