Benjamin Le Email & Phone Number

Perth, Wa, Au

Leederville, Western Australia, Australia

• Support installation, maintenance, and troubleshooting of ICT systems, including PCs, printers, and network hardware• Manage ICT resources and assets in compliance with departmental security policies• Coordinate Institute programs, including enrolment management and workshop logistics• Provide administrative support, including budget management, travel arrangements, and report preparation

Australia

• Engaged as a demo owner for Australian Engineering Week, showcasing an innovative edge AI project for up to 100 different industry partners and stakeholders​• Developed a full-stack web application that enables project tracking with timelines, user assignments, and management of start and end dates• Delivered technical support for software, hardware, and network issues remotely via desktop support during Engineering Week demonstrations​• Crafting detailed project documentation encompassing project objectives, requirements, and key deliverables​• Elevate stakeholder satisfaction through reliable and efficient IT support services​

Perth, Australia

• Participated in Capgemini’s prestigious, award-winning Graduate Program• Collaborated within a small team on a predictive maintenance initiative within a pit-to-port command centre proof of concept (POC)• Developed learning courses by providing material and knowledge in Telecommunications for 'Mining Academy'• Expanded skill sets and expertise by actively participating in enriching masterclass seminars and courses offered by Capgemini’s learning and development (L&D) providers

Bentley, Western Australia

• Provided tutoring support for two units, including Introduction to Software Engineering (ISAD1000) and Fundamentals of Programming(COMP1005), leading to improved student performance and engagement• Organised and facilitated classes of up to 15 first-year university students, utilising diverse teaching methods and developing lesson plans toenhance comprehension and retention

Balcatta, Western Australia

• Designed and implemented solutions that resolved bugs and enhanced software functionality• Collaborated on frontend development using Angular for Imdex HUB-IQ projects, enhancing user experience• Engaged in backend development utilizing .NET and ASP.NET technologies to create robust applications• Implemented unit testing and automated testing frameworks to ensure software reliability and reduce bug rates• Optimised application performance through profiling and refactoring code, leading to enhanced user experiences• Collaborated with cross-functional teams, including UX/UI designers and product managers, to deliver user-centric solutions• Maintained comprehensive documentation for all software solutions, including technical specifications and user/developer manuals

Balcatta, Western Australia, Australia

• Imdex Limited is a global ASX listed and leading Mining-Tech company with a market cap of over 1.1 billion• Developed an interactive step-by-step user onboarding tour for HUB-IQ, using Shepherd.js• Learnt new technologies and languages including Angular, JavaScript, TypeScript, HTML, CSS

Joondalup, Western Australia

• Providing the best customer service possible through exceptional communication, guidance, and providing solutions to customer needs​• Dedicated team player, prioritising collaboration to ensure seamless operations and elevate customer service standards​• Managing and handling cash transactions, inventory organisation and replenishment