Ben Fayala Email & Phone Number

Dubai, United Arab Emirates

www.wecaptureyou.comWe CAPTURE and provide Video Production and Commercial Photography services for Corporate, organizations, Nightlife Events and Brands throughout the world, helping them grow their audiences, build brand recognition, and engage new and existing customers. Since 2016 we have worked with clients and their partners to produce a wide array of digital media, including content for websites and television, social media initiatives, advertising campaigns, keynotes, and internal communications. We have also supported and partnered with in-house Video Production teams and advertising, marketing and PR companies to enhance their customer offerings. Whatever your digital media needs may be, we can offer you effective solutions that deliver your story to engaged audiences.

Dubai

• Managing and Supporting users, servers, systems and network infrastructure in 4 countries (Dubai, Bangkok, Hong Kong and Istanbul) Sourcing offices. • IBM AS400 ERP System for all MAF carrefour Stores and Sourcing offices.• Manage the IT Assets maintenance contracts (AMC)• Resolve JIRA Tickets issues within SLA terms, and analyzing the Help-desk Tickets KPI.• Manage the processing of incoming calls to the service desk ensuring courteous, timely and effective resolution of end user issues.• Analyze, Create and follow up the Request For Change (RFC) to meet the business needs and changes.• Ensure and maintain all service tickets in appropriate ticket queues.• Dispatches appropriate technical or professional service technician.• Troubleshoot and resolve Incidents / problems within agreed service levels and quality metrics• Liaising with outside suppliers to ensure service is delivered within agreed Service Levels• Interface with other IT Support functions and manage / monitor operations level agreements• IT Assets Inventory and management..• POS Support.• Management of server software and associated backup routines.• To follow the new IT developments and do tests.• Perform IT risk tests, provide rules and results.• Prepare all the IT Audit points.• Ensure that all hardware and systems are available for users in good working condition • Opening Turkey warehouse with our 3PL DAMCO• Opening Thailand virtual warehouse with our 3PL DAMCO• Direct quality assurance and user acceptance testing by writing test plans and managing the execution of testing (Unit and UAT)• Implementing the full interface exchange between MAF core system (Logali) and the 3PL WMS• Ensure that our WMS is working in proper way, to check anomalies, error messages, subsystems.• Check the EDI files structure and daily transfer between Carrefour WMS and DAMCO(3PL) WMS • Warehouse Stock control, movements and Inventory management.

United Arab Emirates

• Hotline support covering 59 GCC Carrefour stores for LOGALI IBM AS400 ERP System (Inventory, sales order, receiving, Suppliers, sales, stock statistics and Finance reports…) and LDT (laser Detection Portal System) Applications.• Design and extract SQL reports from AS400 to all the merchandising and Sourcing Team• Analyzing Data of the ERP Mater files and correct issues.• Resolve JIRA Tickets issues within SLA terms, and analyzing the Help-desk Tickets KPI.• Manage the processing of incoming calls to the service desk ensuring courteous, timely and effective resolution of end user issues.• Analyze, Create and follow up the Request For Change (RFC) to meet the business needs and changes.• Ensure and maintain all service tickets in appropriate ticket queues.• Ensure the quality and integrity of the Back-Office systems and database. • Ensure a high level of service and support to the store IT Managers.• Give first level support to Head-Office Back-Office users.• Ensure that all the information provided by the Back-Office is accurate, timely and usable. • Guarantee the confidentiality of all company data.• Provide opening support for any new store in the company.

Oman

• New Store Opening (Carrefour SOHAR) Opening of the IT department.• Functional Responsible for the hypermarket applications. LOGALI, SMA (IBM Supermarket application) for front line counter processing, Scale application.• Implementation of the network components and configuration of the settings.• Implementation of the front line POS machines with the applications.• Implementation of required modules according to the Head Office of Company structure.• Maintain Hypermarkets IT Assets. IBM point of Sales system, Scale system, LDT. • General administration of the IT department. Maintain data cleaning, Recovery solution, system security.• Enforce the security & safety procedures.• Maintain professional imperial & efficient relationship with suppliers & partners.• Administrating Windows 2008 R2 Server• Installation of Switches, Anti-virus tools, other networking And configure DNS/DHCP, active directory

Sultanate Of Oman

• Installation of all the software requirements for all servers and PCs.• Functional Responsible for the hypermarket applications. LOGALI, SMA (IBM Supermarket application) for front line counter processing, Scale application.• Maintain Hypermarkets IT Assets. IBM point of Sales system, Scale system, LDT. • General administration of the IT department. Maintain data cleaning, Recovery solution, system security, Training.• Completion of pre implementation tasks (Existing data formatting, Data cleaning, Data upload into new system).• Testing and verification of data after implementation.• Administrating Windows 2003 Server

Sultanate Of Oman

• Order, receive and return Stock• Ensure that the Section Planogram is respected• Follow up with the stock movement (Sleeping Stock, Slow movement items…)• Supervise the salesmen team• Guide the customers• Prepare and make the inventory.