Bharath Kumar Balasubramanian Email & Phone Number

Raleigh, North Carolina, United States

Squirrel Compliancy Solutions is a US headquartered Cybersecurity company. We have our product (patent pending) that enables enterprises to understand, assess and act on their Network Risk exposure.

I drive the Data Strategy and Product Development for the firm. I also drive the day-to-day operations for all products & services at the firm.We have released 3 Products so far for our clients and are also busy with making our product vision come true!

Pune Area, India

I owned and lead Data Engineering for the organization. Improved the very 'backbone' that powered all our products and projects. Improved the processes and fundamentals such that we went from a release every 5-6 weeks to 5+ releases every month!I also ensured delivery of strategic initiatives while enabling new product development and upgrades.At Innoplexus, It is all about Customer Experience and Data. We are changing the way how intelligence is generated and consumed in Pharmaceuticals, Life Sciences, Banking and Financial Services industries. Powered by AI and Blockchain, our products ensure broader, deeper and faster insights ensuring that our customers are always a step ahead.

Bengaluru Area, India

I drive a complex & comprehensive Digital Transformation Program for a retail lifestyle giant. We are redefining how the group does business - the selling process, customer experience, decision making across the organization, data/content management, supply chain practices and marketing.- One of the largest transformation programs in Cognizant in terms of impact and reach- Involvement of 7 Organizations and 300+ Team members- A marquee program for Cognizant that is being tracked and followed at the highest levels- Involvement of atleast 14 Horizontals and Verticals across Cognizant- Employing Commerce (Websites & Marketplaces), Analytics (Associative/Predictive models, Dashboards, Data warehousing), Mobility (Customer and Sales force Apps) and Digital Marketing (Campaigns, Promotions & Transactions) at the same time to provide the quintessential customer experience From vision to reality:A. Business Transformation,Omni-Channel, Optimized Fulfillment, Associative & Predictive selling, Data driven decisions, Complete customer profilingB. IT Transformation,Multi-device architecture, Commerce-on-Cloud, Data enrichment, Central Data Warehouse, IBM full stackC. Culture & Org. Change Management (the hardest bit!),Empowered Sales, Knowledge and Content management, Inter-brand synergy, Smart stores and new operating models/processes

Saudi Arabia

Target area: Org. Change Management (OCM) for a customer (Manufacturing)Project Keywords: Business Transformation, Acquisition, Org. Change Management, Benefits RealizationChallenge: An IT and Process Transformation scenario made interesting by,- Acquisition activity- Stakeholders across atleast 6 timezones- Confluence of cultures and working styles- Unification attempt for processes and systems- Rejigged org. structuresKey Activities:- Conduct Senior Management Interviews and workshops- Identify key outcomes and expectations- Identify bottlenecks, risks and challenges that could disrupt transformation - Identify and brainstorm on possible benefits focusing on People, Process and Technology changes- Establish measurement criteria, 'Success', milestones and approach for each benefit identified- Plan and roadmap benefits realization considering the business, process and technology enablers- Assign ownership and establish a Benefits Realization framework for sustained benefits- Initiated multiple senior management sessions where key enablers for ensuring $ and ROI realization were discussedSuccess:- Enabled stakeholders to think in terms of derived benefits (Pay for performance, stickiness, productivity and brand upgrades) apart from the usual suspects - automation,self-service...- Came up with comprehensive trackers that also allowed users to simulate (calculators) and demonstrate (dashboards) benefits- Provided lists of both Quantitative and Qualitative benefits that would be tied to user performance and would be taken up over the next 3 years++ Created a consultant's handbook for handling BR exercises - will be available as an official reference at CBC

Pune Area, India

Domain: ManufacturingScenario: Top American conglomerate in the area of networking and telecommunication equipment looking at possible game-changers in the areas of Digital Marketing and Information ManagementActivities:Played the role of a Digital Transformation consultant and came up with well-received initiatives in the areas of,- Digital marketing (channel analytics, customer journey mapping)- Information management (smart reporting, CMS/LMS/KM consolidations)- Customer presentations and workshops

Pune Area, India

Business transformation using technology - Ensuring future readiness and efficiency!

London, United Kingdom

Target Area: IT and Business strategy formulation/execution + Procurement managementKeywords: Business, IT transformation, Business Processes, System Design, Procurement, CRM, Vendor and product rankingDomain: Energy & UtilitiesKey Activities:- IT Transformation Roadmapping- Customer interviews and workshops- As-Is Vs To-Be mapping for Processes & Systems- Business analysis and requirements study- MoSCoW based weighted scoring for requirements- POC ideation, scoring model creation for procurement- Vendor analysis and scoring Value Adds:- Upselling - consulting opportunity for SFDC- Calculator and scoring model for Vendor scoring

Johannesburg Area, South Africa

Domain: InsuranceOutcome based consulting for an Insurance major. Keywords: Process consulting, Training & workshops, CXO presentations, SDLC, InstitutionaliseRole: Principal consultant1. Establish roles & responsibilities (Who does What and When?)2. Establish the testing processes3. Ensure communication of objectives and status (When & Why)4. Standardize Quality Center (QC) and facilitate defects capture and reporting5. Increase coordination between teams6. Build a knowledge repository (test plans, test logs, test cases, test results and supporting documentation)7. Creation of a detailed report with issues, root causes, observations and short/long term implementation roadmapsValue adds:1. Project management (lead by doing)2. Creation & introduction of templates for simplifying day to day tasks such as Project scorecard, STLC process trackers and Team utilisation & billingResult:Major success. Spawned new projects and consulting engagements. Influenced revenue of 10+ Million ZAR

Johannesburg, South Africa

eCommerce and Customer Experience consultingDomain: RetailRole: PrincipalFrom 'bricks to clicks'​ - eCommerce consulting for a top Automotive parts dealer Activities performed:1. South African automotive industry analysis and best practices consolidation2. Journey delineation from bricks & mortar to Omni channel retailing3. Visioning workshops using the Why-How-What (Simon Sinek) framework to better understand the requirements and the driving factors4. IT systems assessment5. Customer journey mapping and touch-points assessment6. Discussion with Internal stakeholders (from warehouses to call centres) to understand existing processes and behaviour 7. Requirements detailing and prioritisation8. Product analysis - Comparison of both commercial and open source options9. Recommendation (technical, business and functional) and best practices discussion10. Actionable roadmap presentation Value adding presentations and discussions:- Digitization of the customer journey: how SMAC can make life better across the organization!- Operational efficiency: Bottlenecks and inefficiency in BAU processes- The customer's viewpoint: The tacit expectations from the customer and the current bottlenecks to customer loyalty

India - Coimbatore, Chennai

I managed Business Development activities for Fortune Global 500 Top Companies in the world of Manufacturing & Logistics.I am experienced in the entire spectrum of pre-sales activities leading to deal fruition. In addition, I also owned the establishment of dedicated project support teams to carry on the act. This act included infrastructure provision, resource recruitments, process establishment, customer interaction and project hand-off. I have independently handled multi M$ (last win: 1.x M$) contracts and have also contributed extensively to wins worth more than 20 M$.My learning - With the abundance of players in the market, it is very important to focus on differentiation. Value maximisation for the customer becomes the norm and incorporation of best practices and past learnings the key to success!

India - Mumbai, Coimbatore

Managed multiple Application development (AD) and Maintenance (AVM) projects (Agile & SDLC) covering expertise from at least 8 horizontal practices, involving team members of multiple nationalities and spread over multiple locations across the world. My latest work package in this aspect consisted of co-managing a 11+ M$ customer engagement that included complete ownership of a startup customer engagement (captive mode).I was also engaged in accounts growth strategy formulation as part of my account management activities wherein I managed multiple accounts worth 6+ M$Notable Actions:• Materialised business opportunities in new lines of business in addition to increasing depth of existing portfolios (account value growth by 3x in a space of 5 months).• Created core competence hubs for Java (niche) and Oracle technologies.• Established, in addition to numerous service improvement initiatives, a robust knowledge management and process framework . This resulted in faster turnaround (-24%) in case of day to day support activities and in faster on-boarding of resources for complex applications (-63% for Oracle and -33% for Java projects).• Authored and implemented a customer specific domain certification program at Cognizant for ensuring knowledge sufficiency as part of my domain consultancy initiatives.• Developed a 7-step Knowledge transition process to ensure holistic transition and faster contribution from new joinees.

Switzerland - Geneva

I handled the complete set of Oracle and BI applications as the Onsite (Geneva, Switzerland) lead for Oracle technology track. Apart from this i also played the roles of a change and configuration manager.My responsibilities in the project also included:1. Performing/assisting in the bootstrap activities for a new customer engagement (Planning, process layout, customer communication, transition planning and coming up with an overall project plan)2. Obtaining the knowledge transition for the Oracle applications from the incumbent vendor, training and setting up the team at offshore and onsite3. Ensuring service delivery at Onsite along-with status reporting to the Client and Cognizant Senior managementAchieved: > Completed Knowledge Transition from a competitor organisation for very complex and critical applications following a stringent timeline. > Established steady state support teams following an onsite-offshore handshake model and ensured release management and configuration management processes creation and adherence.

Uk - Gloucester, Mitcheldean, India - Coimbatore

Went for my knowledge transition to the UK and brought back projects to be supported from India. Later, went to UK on a long-term basis to lead the Client server applications track. Also performed the role of a technology specialist in Microsoft technologies and built the Laptop images to be used by the client engineers across the world. Faced a challenging Million $ problem with the Client's EDI orders not being processed and all the delivery trucks standing idle. My client was losing thousands of pounds on an hourly basis as deliveries were not being made. The client person responsible was not available owing to personal reasons and I took up the challenge of restoring normalcy. This meant understanding a complex system from scratch and taking steps to ensure rapid processing of data. It took me and my offshore based team three days of non-stop work to ensure normalcy. Actions:1. Organised the team in India to come in three shifts for round the clock coverage.2. Frequent status reporting on a customer/location basis to the Client/Cognizant management.3. Distributed application delivery modules by customer/location to ensure better coverage.4. Prioritised and resolved pending orders by time zone and severity to ensure minimal loss.Result: Customer satisfaction resulting in the formation of an excellent direct engagement resulting in increased businessI also performed the role of an Assistant Project Manager on my return after 18 Months.

India - Kolkata, Chennai & Coimbatore

Working on Development projects by myself, i started interacting with customers from day 1. Planning, following the SDLC and ensuring version releases became my day to day tasks. I completed two complete development projects and completed the work on a prototype before i took my transfer to Chennai/Coimbatore.I received fantastic appreciations mails from the customer given the dynamic nature of the project and the never ending requirements from the users (never ending 'laundry list' as the client jokingly pointed out in his e-mail!). The developments were all finished with ZERO defects and within the triple constraints of C(Cost), T(Time) & S(Scope). Once a development was completed, i used to bring on-board a team member, provide the knowledge transition for steady state support and then move on to the next development project.I also performed the transition of project application clusters (multiple technologies) from Chennai to Coimbatore, setup support facility from Coimbatore and established teams to take up support of the applications and to extend the project offerings.

Master Of Business Administration (M.B.A.), Information Management (Post Graduate Program In Management)

Activities and Societies: Founding Team - Shadow the CEO, Placement Committee PGPM is a very intensive one year full time residential MBA.

Program In Business Analytics, Business Analytics, Social Media Analytics, Business Consulting And Project Management, A+

Activities and Societies: * Analytics based consulting for a Top Fortune 500 company * Sessions from Industry speakers on the current.

Be, Electronic & Communication Engineering

Activities and Societies: Quizzing, Cricket, Class Representative Quizzing, Cricket, Volleyball & German!

Higher Secondary, Computer Science, School Second / State First In Physics (Perfect Score)

Activities and Societies: Consistent General proficiency, winner in essay writing, quizzing (Inter school) & extempore competitions School.

Education record

Activities and Societies: Scouts : Rajya Puraskar awardee, Cricket : under 16 -Regional level, Quizzing, Drama club Kendriya vidyalayas.