Ben Birbeck

Ben Birbeck Email and Phone Number

Regional Commander at South Australian State Emergency Service @ SASES
adelaide, south australia, australia
Ben Birbeck's Location
Greater Adelaide Area, Australia
Ben Birbeck's Contact Details

Ben Birbeck work email

Ben Birbeck personal email

n/a
About Ben Birbeck

Focused go getter with an eye for improvements who is able to look holistically at situations and present a balanced view to resolution.Specialties: Data junkie, rapid thinker, customer experience, social media, Twitter, Facebook, RightNow, adaptable, flexible,

Ben Birbeck's Current Company Details
SASES

Sases

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Regional Commander at South Australian State Emergency Service
adelaide, south australia, australia
Website:
ses.sa.gov.au
Employees:
56
Ben Birbeck Work Experience Details
  • Sases
    Regional Commander
    Sases Feb 2024 - Present
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  • South Australian State Emergency Service
    Regional Operations Coordinator
    South Australian State Emergency Service Feb 2019 - Feb 2024
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  • Sases
    District Officer
    Sases Sep 2012 - Feb 2019
    Yorke Peninsula
    Emergency Management, Volunteer Management, Training - delivery and development of training resources, Operational preparedness.
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  • Telstra
    Process Improvement & Quality Lead
    Telstra Jan 2012 - Sep 2012
    Adelaide, Australia
    Working with teams both in and outside of the contact centre environment to improve the way we interact with our customers through LiveChat, Social Media & CTA.During this time I had the opportunity to represent FOH agents on a project to deliver a new LiveChat platform for the company. Not only did the team deliver the platform within 3 months, the improvements for the agents using it received great feedback. A number of key performance metrics have been improved due to the simplicity and functionality delivered.
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  • Telstra
    Team Leader
    Telstra Dec 2011 - Jan 2012
    Adelaide, Australia
    Leading a fantastic group of Live Chat superstars in delighting customers and improving their relationships with Telstra while their regular Team Leader was on leave.
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  • Telstra
    Centre Operations Lead
    Telstra Oct 2011 - Dec 2011
    Adelaide, Australia
    Back filled COL role for 2 months looking after operational effectiveness of a customer contact centre. Implimented a number of changes to help reduce workload in the space while managing a number of projects & incidents that impacted the centre with various stakeholder groups across the company.
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  • Telstra
    Customer Lead
    Telstra Mar 2009 - Oct 2011
    Adelaide, Australia
    Provided leadership and guidance to a customer contact centre of up to 250 staff which interacted via phone, email, live chat, letter & social media with the aim to improve the resolution rates & customer satisfaction results. This was achieved through analysis of customer feedback and work practices from the centre and best practice from other areas of the company and externally. This lead to implementing a number of business improvement plans which changed the way we interacted and lead to a 20% increase in customer satisfaction & resolution results over a 12 month period.
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Ben Birbeck Skills

Training Customer Satisfaction Customer Experience Management Emergency Services Process Improvement Social Media Training Delivery Team Leadership Incident Management Leadership Complaint Management Stakeholder Management Rescue Project Coordination Outlook Microsoft Excel Project Planning Firefighting Powerpoint Team Building Call Centers Rightnow Customer Service Policy Analytical Skills Change Management Analysis Community Sites Government Business Process Improvement Contact Centers Project Delivery Performance Management Vendor Management Service Delivery Workshop Facilitation Crisis Management Leadership Development Online Communities Training Assessment Customer Retention Customer Engagement Time Management Facebook Complaint Handling Excel Workplace Learning Hard Worker Analytical Approach

Ben Birbeck Education Details

  • Charles Sturt University
    Charles Sturt University
    Bachelor Of Emergency Management
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  • College For Law, Education And Training
    College For Law, Education And Training
    Advanced Diploma Of Public Safety (Emergency Management) - Pua60112
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  • Rho Aviation Training Services
    Rho Aviation Training Services
    Certificate Iv In Aviation (Air Crew Officer) - Avi40119
  • South Australian State Emergency Service
    South Australian State Emergency Service
    Certificate Iii In Public Safety (Ses Rescue) - Pua30412
  • Asc Training & Development
    Asc Training & Development
    Diploma Of Management - Bsb51107
  • Asc Training & Development
    Asc Training & Development
    Certificate Iv In Training & Assessment - Tae40110
  • South Australian State Emergency Service
    South Australian State Emergency Service
    Certificate Ii In Public Safety (Ses Rescue) - Pua20400
  • Telstra Learning Academy
    Telstra Learning Academy
    Certificate Iii In Customer Contact
  • South Australian Country Fire Service
    South Australian Country Fire Service
    Certificate Ii In Public Safety (Firefighting Operations) - Pua20701
  • Cornerstone College, Mount Barker Sa
    Cornerstone College, Mount Barker Sa
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Frequently Asked Questions about Ben Birbeck

What company does Ben Birbeck work for?

Ben Birbeck works for Sases

What is Ben Birbeck's role at the current company?

Ben Birbeck's current role is Regional Commander at South Australian State Emergency Service.

What is Ben Birbeck's email address?

Ben Birbeck's email address is be****@****tra.com

What schools did Ben Birbeck attend?

Ben Birbeck attended Charles Sturt University, College For Law, Education And Training, Rho Aviation Training Services, South Australian State Emergency Service, Asc Training & Development, Asc Training & Development, South Australian State Emergency Service, Telstra Learning Academy, South Australian Country Fire Service, Cornerstone College, Mount Barker Sa.

What skills is Ben Birbeck known for?

Ben Birbeck has skills like Training, Customer Satisfaction, Customer Experience, Management, Emergency Services, Process Improvement, Social Media, Training Delivery, Team Leadership, Incident Management, Leadership, Complaint Management.

Who are Ben Birbeck's colleagues?

Ben Birbeck's colleagues are Poonam Singh, Charlotte Dige, Cais Nitschke, Mel Crossing, Jj Juanes, Wayne Palmer, Beth Reid.

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