Barry Bishop Email & Phone Number

St. Louis, Mo, Us

• Hands-on experience with information risk management concepts and proven ability to meet strict audit deadlines.• Experience with compliance frameworks such as SOX, SOC1, SOC2, and HIPAA• Partner with Application Owners to ensure accuracy and validate entitlement/roles.• Effective verbal and written communication skills for working with both technical teams and business end-users. • Ability to grasp and understand complex application/infrastructure/tool structures and relationships.• Utilize JIRA for workflow management. Proficient in ServiceNOW and O365.• Generate supporting metrics to support audits.• Hands-on experience with Aveksa. Exposure to Saviynt Identity Governance and Administration (IGA) platform. Proficient in Microsoft Excel/formulas.• Support audit functions; meeting the demands of internal and external auditors.

Stamford , Ct, Us

-Ensure compliance of AUP (Acceptable Use Policy) with Residential and Charter Business customer base.-Proactively identify customers that are in breach of policy. -Identify IP Addresses using networking concepts and tools such as PuTTY, Remedy Modem Search, IP Control, etc. -Responsible for responding to abuse complaints against customers; performing security and customer support services. -Investigate security incidents and understand application vulnerabilities.

• Answering incoming calls from Hospitality Guests and assisting them in troubleshooting of their internet connections while at the supported property. • Effective communication and customer service skills, using PC and networking skills. • Attention to detail and problem solving. • Thorough understanding of telecommunications voice and data networks. • Knowledge of computer hardware, software, components, and applications. • Rebooting routers/access points. • 100% quality pass rate obtained on all reviewed calls/tickets. • Ticket etiquette keying incidents into Oracle tracking tool. • Perform call monitor reviews on staff members.

Associate'S Degree, Industrial Electronics Technology/Technician

Education record