Erin Myers Email & Phone Number

United States

I have had the pleasure of being employed by the SAME Business over the lifespan of a few different Companies and Job roles. My growth from Service Desk, Training, Knowledge Author, Application SME, Project to Program Management has a direct correlation with the people and clients I have had the PLEASURE to work with over my career.

Overall accountability for project delivery for my portfolio of clients, Owens Illinois (O-I) and Johnson Controls, Inc (JCI). Additionally tasked to build a successful Program Office for the account to support business growth opportunities. I manage existing business and contribute to new business opportunities through consistent, successful project.

• COMPANY MERGER 4/1/17 from HPE to DXC
• Delivery for Account Program Office (APMO) Service Request Project Management
• Hardware Subject Matter Expert and Program Manager for requests to transport equipment between sites in a secure fashion
• Client Quality ACE Event participant for MADMAC – Mergers, Acquisitions, Divestitures, and Closedowns
• Remote Site Footprint Reduction assisting client with business location closures and divestitures
• Remote Client Site Acquisition IT Hardware and Delivery stand up project management

November 1, 2015, split into Hewlett Packard EnterpriseNew Business Pursuit Project Management with HP Standard Reference Architecture (SRA), as well as, providing Tool & Process Support for paEDS Service Delivery Automation (SDA) within the Automotive Industry Group.*October 2013 - January 2014: Provided Service Delivery cost analysis for client renewal.

• August 26, 2008. EDS became an HP business unit and was temporarily renamed "EDS, an HP company
• Operational support for interface upgrades, testing, and process
• Consulting for Renewal for support transition and transformation
• Availability for client Interface & support request tool upgrade COMPLETED*The position was a start up that focused on developing processes and tools that managed a leveraged solution with personal attention to the.

• Identification of all Tools utilized in the paEDS, paHP, and Legacy architecture
• Organization between many project initiatives and migration teams for the company split into 2 new divisions within the Service Delivery Architecture
• Configuration Management and monitoring toolset organization for split readiness utilizing HP SRA approved devices and applications
• SRA Future Mode Operations planning and costing coordination utilizing consulting knowledge of Company Split and evoking Enterprise Service Management resources for project planning and costing; so that the client can.

• Project Management for new improvements to existing architecture & issue correction planning and testing
• Availability for questions, direction, and insight to the day-to-day operations leads and support personnel for the Company
• Operational support for interface upgrades, testing, and processOngoing, daily support fielding requests and concerns. Participating in weekly meeting to discuss interface and process upgrades & solutions to current.

First, I assisted the Pilot Migration Lead to build the initial project Schedule and Template for the Tool Retirement and Account Migration (TRAM) strategy. The "waves" will migrate clients currently using EDS legacy support tools to the HP tool set. As the Program Manager for Team M we were able to migrate 18 waves of clients to the new HP toolset. I had.

2008, DWNG Project Manager for coordinating enhancements & upgrades to the EDS ServiceCenter application on Global Instances of the tool. I have been responsible for consolidating the Auburn Hills Instance to Plano to reduce the DW Footprint (cost savings). I also assisted with Upgrading Plano to a new version which changed the database versions as well.

I participanted in the startup for an Automotive Company which included training, process, software support, ITIL compliance, and Quality Management. I was to ensure that processes were followed and written clearly for the Level 1, Level 2/3 teams to follow to ensure consistent support for our client. I was also responsible for creating interfaces between.

4/19/1999 - 1/9/2000 Contractor With Addecco --> EDS Hire Date 1/10/2000

I started EDS as a Help Desk Representative for a Big 3 Account. After being on the desk for less than a year, I was promoted to back up the knowledge author duties, edit and create procedures for the team, and train the changes, updates and New Hires for this Assembly and Component Manufacturing support team. I then moved to the leveraged training team.

I was hired as a call center rep for the customer service department where I fielded questions by the viewing audience. I then assisted in the consolidation of the Customer and Donor Services departments as well as becoming the primary for collecting the transmittal donations from the bank and entering the charge card amounts & donor descriptions into the.

Education record

Education record