Brandon Mclamb Email & Phone Number

Raleigh-Durham, North Carolina Area

As a User Support Analyst I provide IT support for the employees of the NC Department of Transportation in various facilities in the Raleigh area. This includes installing new computers, printers, and other peripherals, troubleshooting hardware, software, and networking issues locally as well as via remote access methods. Maintain incident and request records for each assistance request I'm involved with via the ServiceNow call tracking system. Another major component of my job is to ensure those utilizing the DOT Board Room have all audio-visual needs met prior to and during their meetings. I am responsible for all AV systems in the board room and ensuring it is operational and ready for all meetings which requires direct troubleshooting and consultation with an outside contractor for warranty repairs and service.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Worked as part of the IT Distribution Center staff in the receiving of IT equipment, applying inventory labels, application of standard agency image to each PC, preparation of equipment orders, and delivery to agency facilities state-wide. We were also responsible for the surplus of equipment reaching end-of-life and secure data removal from those devices, then delivering to the State Surplus Property agency.

Wilson, Nc

Primary technical support contact for a six county area, supporting 200+ users, executing hardware and software updates and upgrades as necessary. Coordinated with hardware and software vendors for warranty repair or replacement of faulty equipment. Maintained detailed inventory of assets under my support. Administration of user accounts and resources in a Microsoft AD and Novell environments with Exchange. Application support included, MS Office, Exchange, Citrix, SAP, UNIX mainframe, and numerous custom Java applications. Provided field network infrastructure troubleshooting and support as necessary. Utilized HEAT for call tracking/logging.

B.S., Industrial Technology - Information And Computer Technology

A.A.S., Computer Engineering Technology