Brandon Bramstedt Email & Phone Number

Columbia, MO, US

United States

• Manage the macOS & iOS management team by outlining expectations, providing guidance, andassessing performance, improving the time to resolution for Apple tickets by 40%
• Provide training for advanced Apple device support through webinars, documentation, and in-persontrainings to increase confidence in Apple support across campus.
• Simplify macOS and Linux deployments using scripts and automation tools (Jamf, Puppet) to decreaseconfiguration time by up to 50%.
• Meet regularly with high-earning researchers to evaluate technology needs, and develop plans toimprove their technology landscape, reducing support tickets for old/outdated equipment.
• Train and develop new hires in more complex support scenarios through shadowing and guidedprojects, leading to a more equipped and well-rounded support team.

• Spearheaded computer replacements by assessing inventory, evaluating specific software needs, andconducting deployment, enhancing computer efficiency.
• Trained and coordinated student IT staff to resolve simple and recurring issues, improving our overallticket response time by 20%.
• Automated printer deployments and network share deployments using Jamf Pro and Group Policy toreduce system deployment time.
• Coordinate regular maintenance of computer labs through yearly reimaging campaigns and 4-yearcomputer replacement cycles

• Coordinated new computer deployments with end users.
• Assist faculty with classroom technology issues.
• Assist with new copier installs and document departmental print accounting settings to provide toend users.

• Recruit student volunteers for the music and technology ministry.
• Train volunteers on technical systems.
• Develop camps and mentorship programs to equip potential volunteers.
• Mentor, and invest in, current students to build skills relevant to the ministry, and life overall.