Brandon Bramwell Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York

• Utilize JAMF Now for Apple device management• VPN support for OSX, Win10 and Win7• Google apps for business, Office 365, Exchange, Dropbox, BetterCloud and other cloud-based solutions•Troubleshoot problems reported by users and analyze and isolate issues•Assist with servicing, upgrading, and deploying computer systems, software and peripherals•Travel to regional locations for on-site IT related services, repairs, and maintenance• Meraki administration• Planning and mapping technical infrastructure for new sites• Participate in Change Management Process• Project Coordination

New York, New York

• Provided end user support to more than 6,000 employees and 100 company offices worldwide• Responsible for computer imaging and deployments for new users• Utilized Dameware, Lansweeper and Solarwinds for remote monitoring and management (RMM)•Properly prioritize, coordinate, and escalate unresolved issues to other support tiers•Effectively use Help Desk ticketing system for incident management, customer interaction and follow-up• Deployed, supported and maintained end-user hardware including laptops (Windows and Mac), printers, mobile devices, meeting room equipment and phones• End-user support for shared services and applications• Installed and configured Cisco VPN client and AnyConnect for remote users• Troubleshoot remote user issues• Maintained an accurate inventory of computer hardware and loaner equipment

New York, New York

• Configured and maintained Cisco Access Points and wireless controllers• Managed users, groups and group policy objects in Active Directory• Collaborated with network operations team to resolve complex network issues• Worked with software development team to implement a Biometric solution from ZKteco•Monitor the system daily and respond immediately to security or usability concerns• Administered mailbox users in Microsoft Exchange• Responsible for hardware and software deployments• Responsible for daily backups of desktops and server infrastructure•Able to multitask and handle fast paced environments

New York, New York

• Coordinated systems changes and upgrades with clients helping to maintain a good customer relationship• Closed trouble tickets based on priority helping to ensure adherence to the service level agreement• Sent weekly and monthly reports to clients• Used a well known RMM software to manage O/S patch and third-party software updates • Performed Active Directory administration and deployed group policies at a CPA firm• Installed Meraki Access Points at retail stores• Worked on a wireless infrastructure project at a major hotel. Installed 100 access points and a controller.

Bachelor Of Arts - Ba, Political Science And Government

Study Abroad Exchange Program, International Business