Code Climate’s flagship product, Velocity, analyzes GitHub, GitLab, or BitBucket repos and provides Engineering Leadership with heads-up displays, real-time analytics, and custom reports into how their engineering team is working and how they code.First customer success leader hired to build the Enterprise team, assist the VP of CS with overall department management and process creation, organization/board level reporting, as well as actively manage all Enterprise accounts. Mentors new CS hires and acts as an internal SME for Velocity as well as our toolkit.Responsible for onboarding, growing, and renewing Velocity and Quality Enterprise customers; client base consists of top logos across multiple industries.Consults with Engineering leadership (Managers, Directors, Executives) to understand Business/Engineering challenges, analyzes customer data within Velocity, and provides insights/recommendations on ways to improve their Software Development and Pull Request Life Cycles.Supports pre-sales activities including leading demos, Proof of Concept training sessions, and building insights briefings. Additionally, assists with the creation of new Velocity customer instances, including VCS/Project Management integrations, SAML and auto-provisioning setup, Team/Contributor management, and Custom Role creation.

Responsible for supporting strategic Stack Overflow Teams clients and ensuring their successful deployment, use, and growth of the Stack Overflow Enterprise (SOE) product. Acts as the primary post-sales contact for clients on SOE and works closely with the Account Executive to support and facilitate the customer’s entire journey from pre-sales to deployment to onboarding to adoption to community growth and finally to renewal. Consults with key customer stakeholders (including senior leadership) to define goals and advise strategies for success. Supports a client base with ARR over $2MTeam Lead responsibilities include supporting the Director of Customer Success with team management, measuring account health for upper-management reporting, creating and tracking progress towards OKRs, and allocating CSM resources to new accounts.

Responsible for supporting Stack Overflow Enterprise clients and ensuring their successful deployment, use, and growth of the Stack Overflow Enterprise (SOE) product. Acts as the primary post-sales contact for clients on SOE and works closely with the Account Executive to support and facilitate the customer’s entire journey from initial sale to deployment to onboarding to adoption to community growth and finally to renewal. Coordinates with other teams (such as Client Services, Customer Engineering, and Product Engineering) to ensure the highest quality customer experience possible. Also participates in the pre-sales process to help demonstrate the value of the SOE offering and build customer confidence in the solution.

Provided support to all teams selling ads and advertising products on the Stack Exchange network. Core functions included proactive campaign optimizations and client management with focus on KPIs, acting as a key player in the growth of existing clients into long-term, high-value partnerships. Interfaced directly with sales and customers to gather creative assets and campaign details before a campaign went live. Used Operative.One and Google DFP to monitor and optimize customer campaigns.

Provided remote and onsite customer support, account management, onboarding, and training to Stack Overflow strategic and enterprise accounts for the Talent products. Book of business supported totaled $1.7M in annual revenue. Responsibilities included training/onboarding new clients, product usage optimization, troubleshooting user issues, providing monthly/quarterly reports, and supporting pre/post sales activities. Acted as the voice of the customer and worked cross-functionally with sales, product teams, and marketing to improve the Talent products and supporting documentation.

Provided operational support to the Office of the General Manager for one of Jacobs'​ largest Air Force contracts. Responsibilities included forecasting future business, maintaining contract information in Jacobs' knowledge management system, and fulfilling requests for information from other Jacobs segments. Additionally, supported operational selling by identifying new business opportunities, making bid/no-bid decisions, and acting as the capture/proposal manager for new pursuits. Wrote content for proposals/white-papers, edited documents, and produced final volumes. Lastly, developed costing/pricing strategies and associated products.

Responsible for connecting employers to developers using the Careers platform on Stack Overflow. Developed new business for Stack Overflow Careers and sustained a stable sales pipeline. Prospected new business via phone, email, social media, and networking and tailored proposals for each prospect based on their specific needs. Managed accounts and developed them to their full potential

Performs business development activities for Jacobs. Responsibilities include acting as the capture manager or proposal manager on new opportunities. Assists with bid/no bid evaluations, conducts strategic planning for proposal efforts, and communicates with potential Government clients, teammates, and subcontractors. Responsible for supporting the initiation, development, and completion of responses to Government Requests for Proposals (RFPs), as well as developing associated products, such as statements of capabilities, white papers, briefings, etc. Manages proposals and supports other business development efforts by writing sections of proposals and reviewing/editing documents; interviewing subject matter experts; researching topics; and serving as book boss or volume lead.

Responsible for supporting the initiation, development, and completion of responses to Government Requests for Proposals (RFPs), as well as helping develop associated products, such as statements of capabilities, white papers, briefings, etc. Supported proposal managers across a wide variety of proposals ranging from small, multi-million dollar proposals to large, complex proposals by writing sections of the proposal and reviewing/editing the documents; interviewing subject matter experts; researching topics; and serving as proposal point of contact as assigned on small efforts. In addition, supported business development leads with capture planning and execution. Additional responsibilities included: compiling, reviewing, and inputting contract/proposal data into Jacobs’ Knowledge Management System and training new users on the system. Number of proposals directly supported: 30.

Met and discussed advertising with clients, sold advertising space, recorded all sales and updated accounts receivables, drafted sales reports and strategies for upper management, and billed clients twice a month. Increased the paper's advertising revenue from $600 to an average of $1,700/week. In addition, updated the advertising process by creating a set of Excel spreadsheets that were used to keep track of both advertisers and revenues on a weekly basis. Responsible for the company's transition from using an outside billing agency to handling all transactions in-house by acquiring financial records and using a combination of QuickBooks and Microsoft Excel to rebuild the records and bill clients. Developed and maintained accounts with several large businesses, including BP, AT&T, Keesler Federal Credit Union, and Kentucky Fried Chicken as well as various locally owned small/medium sized businesses.

Responsible for multiple tasks involving the planning and running of events. During the planning process, helped coordinate and set up the different conference rooms and banquet halls, inventoried and set up the bar, planned room decorations, and assisted caterers. During the events, greeted guests, bar tended, and kept the rooms clean and functional.

Worked with the Public Relations/Marketing Director and researched, created, and implemented 4 email (using iContact) and direct-mail marketing plans. Formatted, edited, and sent out the employee newsletter as well as wrote several articles for the newsletter. Also, learned Adobe Dreamweaver and created a new, fully functional website for the company that is now in use. Lastly, helped standardize the company's SF330 forms (project submittal forms) and convert them to a new format.