Brenda Browning Email and Phone Number
Service Delivery Architect - Global Client Services- Konica Minolta Business Solutions US at
@
Konica Minolta Business Solutions U.S.A., Inc.
ramsey, new jersey, united states
Brenda Browning's Location
Bluffton, South Carolina, United States, United States
Brenda Browning's Contact Details
Brenda Browning work email
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Brenda Browning personal email
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Brenda Browning phone numbers
About Brenda Browning
Brenda Browning is a Service Delivery Architect - Global Client Services- Konica Minolta Business Solutions US at Konica Minolta Business Solutions U.S.A., Inc..
Brenda Browning's Current Company Details
Konica Minolta Business Solutions U.S.A., Inc.
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Service Delivery Architect - Global Client Services- Konica Minolta Business Solutions US
ramsey, new jersey, united states
- Website:
- konicaminolta.us
- Employees:
- 6395
Brenda Browning Work Experience Details
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Service Delivery Architect - Global Client ServicesKonica Minolta Business Solutions U.S.A., Inc. Jun 2021 - PresentPhoenix, Arizona, United States
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Manager, Managed Account Support- Global Client ServicesKonica Minolta Business Solutions U.S.A., Inc. Nov 2016 - Jun 2021Phoenix, Arizona
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Supervisor, Special Account Service SupportKonica Minolta Business Solutions U.S.A., Inc. Apr 2012 - Nov 2016Windsor, Ct• Manage a team of 12 Special Account Support Specialists, supporting approximately 25-30 accounts• Assist with creation of all departmental policies and procedures• Mentor and provide feedback to all employees during monthly one to one sessions and execute yearly performance appraisals• On-board all new account requests (obtain all needed information to support the account and create processes) and assign the appropriate specialist• Deployment Coordination - Manage the execution phase of large MFP hardware and solution implementations for national/global enterprise accounts, compile all technical and business planning materials into a client specific Deployment Guide, communicate requirements to service and logistics, coordinate resources, tracking project to completion and provide status reporting• Virtual Service Management – Monitor all service activity for specific accounts, ensuring contract obligations as far as Service Level Agreements (SLAs), escalating when need be, provide reporting on a monthly/quarterly basis, analyze data and identify trends• Assist with the strategic planning and initiation of company directives, incentive programs, on-going project work, as well as the training of all new client approach methodologies on a global scale
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Field Service Support Data AnalystKonica Minolta Business Solutions U.S.A., Inc. Oct 2011 - Apr 2012Windsor, Ct• Design and maintain Microsoft Access databases for asset/project management using complex queries • Create involved forms using Visual Basic • Process the monthly reports for the service technician mileage reimbursement program and forward to Payroll• Create database processes to monitor/manage large enterprise deployments for national/global accounts, such as NASA, BMW and Boehringer Ingelheim • Assist in coordinating enterprise account deployments with the service team, dealers and the customer, create an implementation schedule and provide step by step instructions
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Field Service Support SpecialistKonica Minolta Business Solutions U.S.A., Inc. Oct 2010 - Oct 2011Windsor, Ct• Assist the field service team with their mobile field service devices• Troubleshooting Operating System, custom software issues and service call closure errors in SAP• RMA devices unable to fix over the phone, send to Motorola for repair • Analyze the monthly wireless bills from AT&T, Verizon and Sprint, allocate costs for each cost center and forward to Accounts Payable
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Data AnalystHartford Direct Sep 2008 - Feb 2009• Receive data from different clients or telemarketing list companies, download from FTP sites• Review, print, run letter mail merges using Excel or Visual Slick • Manipulate data using a variety of programs designed to globally standardize and improve deliverability/appearance of direct mail while also qualifying records for postal presort discounts• CASS, standardize addresses and run postal reports using BCC Mail Manager 2010, print reports and tags and any other pages for the production floor• Design and maintain databases for weekly storage of client data -
Data Processor IiWordcom, Inc Jan 2005 - Aug 2008• Process data using Paradox, usually from companies MCIF systems or files from telemarketing list companies• Manipulate data using a variety of programs designed to globally standardize and improve deliverability/appearance of direct mail while also qualifying records for postal presort discounts• Keep company computers up to date with anti-virus software and all other programs used by the employee, manage the sales database using Maximizer software• Troubleshoot internal hardware/software issues• Work with vendors to find new more suitable software and services to complete work more efficiently -
Production Manager/ It Technical Support ConsultantMerritt Imaging Co Jul 2001 - Dec 2004• IT Technical Support Consultant for in-office and clientele, hardware and software• Maintain microfilm equipment, film various documents, process and review microfilm, and use jacket loader, including titling• Supervise up to 12 individuals, including training, assignment delegation, and quality control• View and process image files, mainly in TIFF or JPEG form, and ensure that scanning of microfilm and/or jackets was done successfully• Develop, maintain and manipulate data • Speak with clients concerning their product to guarantee their needs are met
Brenda Browning Education Details
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Stafford High SchoolDiploma
Frequently Asked Questions about Brenda Browning
What company does Brenda Browning work for?
Brenda Browning works for Konica Minolta Business Solutions U.s.a., Inc.
What is Brenda Browning's role at the current company?
Brenda Browning's current role is Service Delivery Architect - Global Client Services- Konica Minolta Business Solutions US.
What is Brenda Browning's email address?
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What is Brenda Browning's direct phone number?
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What schools did Brenda Browning attend?
Brenda Browning attended Stafford High School.
Who are Brenda Browning's colleagues?
Brenda Browning's colleagues are Cornelia Janisch, Dave Sackett, Richard Mccann, Kazuki Garay, George Parker, Michael Grady, Jessica Raymond.
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