Brian Buccino Email & Phone Number

United States

United States

New Haven, Ct, Us

Financial Reporting

New Haven, Ct, Us

- Support internal and external departments with Workday adhock reporting requests with excel data dumps and pivot charts- Converted an old Spend Analysis Brio into Tableau Dashboard that the University buyers utilized to gauge University and departmental spend- Part of the Oracle to Workday upgrade developed a Tableau dashboard used by the Chief Procurement Officer and upper management to keep track of unexpensed pcard charges- Member of the project team and Co-designer/developer of Yale P2P (procure to pay) dashboard with Tableau which was used by all University business office staff. - Spec, build and test reports based on expense report, spend authorization and purchase order/invoice data.- Review and prioritize requests and requirements for new Workday reports related to Expenses and Spend authorizations- Participate in cross functional department meetings pertaining to Workday upgrades and reporting needs- Responsible for Workday Expenses and Spend Authorization process and ensuring the system is fully operational- Manage Workday Expenses tickets escalated via ServiceNow or direct calls and/or emails from faculty and staff Expenses related questions; access, application support, policy and troubleshooting- Create test case scenario’s and complete regression testing for Workday Expenses enhancements, system upgrades and bug fixes- Build case studies for functional testing of newly released Workday Expenses updates to maintain current validations and accurate business process routing.- Develop training materials for the Yale community for creation, submission and approving of Expense reports and Spend authorizations- Develop communications of Workday Expenses enhancements to be sent to the University community- Analysis of current business processes determined inefficiencies and cut delivery time for monthly KPI reports by 50%- Within 8 months reduced the number of unprocessed outstanding purchasing card transactions by 60%

New Haven, Ct, Us

• Lead Service Desk Analyst/SME for Blackberry/iPhone, Oracle Expense Management System (iExpense) and IronData Shipping support and other internal Yale applications• Gatekeeper / Tier 3 escalation point for other service desk employees• Researched new ways to provide helpdesk with troubleshooting documentation and knowledge base articles• Document technical procedures • Act as an liaison with end users to gather information to relay to process/project managers • QA work performed by service desk technicians as well as QA application procedures• Lead support at the service desk for most Yale software applications (Outlook/exchange, , MS Office, Sharepoint, Eudora, Brio, Hyperion, Accuship/IronData, EMS (Oracle iExpense), InfoEd, IBM Tivoli Backup, SciQuest, IE, Firefox, Thunderbird, Internal Yale websites and other internal applications, some Yale New Haven Hospital applications, etc )• Provision accounts on BES server• Track tickets with a database tracking system (HP Service Manager)• Run reports on interaction and incident tickets to gather metrics • Troubleshoot and wired and wireless network connections for multiple campus subnets and users off campus networks. • Consult clients on computer / peripheral purchases • Mobile device configuration (Blackberry, iPhone, Palm Treo, Windows Mobile)• Non standard application support. (home networks, any 3rd party applications, etc)• Fast paced changing environment• Windows XP/Vista/7 and Mac OSX environments

* Provide on-site support for businesses and home users* Wired and wireless network installations and support* Build custom client computers* Configure and Maintain OS's, third party software and network printers* Data backups via Symantec Ghost and external drives* Troubleshoot hardware and software related issues* Developed a smart form time sheet using Adobe Designer

Hamden, Connecticut, Us

* Oversee operations in the Media Services / Help Desk* Supervise 130 technology support work study students* Hire and train new applicants and employees* Assist students, faculty and staff with computer and software related issues * Connect users to domain and exchange server* Resolve audio visual problems and set up AV equipment throughout campus

Masters, Interactive Communications

Bachelors Of Science, Computer Information Systems