Bryan Buchanan Email & Phone Number

United States

Permian Basin

• Managed all aspects of lodging services from initial set up, movement, and maintenance for various oil field personnel in the Permian Basin. Ensured the establishments managed were run efficiently and cost-effectively.
• Inspected rooms, public areas, and grounds for cleanliness and appearance on a daily basis. Ensured that company standards for guest services, maintenance, and housekeeping were met. Monitored staff performance to.
• Responsible for financial management monitoring of each site location such as room sales, reservations, accounting, cash-flow, projecting occupancy levels, and deciding which rooms to discount and when to offer special.

Throughout The United States

• Key Accountabilities
• Embrace leading a solid team, training and developing them to excel in their roles and continuously improve; motivate associates to exceed expectations; passionately uphold and elevate a positive work environment for.
• Ensure the portfolio operations are functioning within the financial parameters established in the program; providing analyses and implications of key learnings to be applied in the development of future best practices.
• Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities and promote teamwork and cooperation.

USA

San Antonio, Texas Area

• Key Accountabilities:
• Responsible for providing effective leadership to 7 direct report staff and 32 total personnel
• Relied upon to manage 120-room, extended-stay property, including best-in-class stewardship of branding standards, financial performance, customer experience and safety
• Proactively reviewed historical occupancy trends and pending events to anticipate required staffing levelsKey Accomplishments:
• Implemented a series of changes in SOPs including customer engagement practices, loss control, presentation standards, partner support, and resource allocation that yielded a $300k NOI increase - 1st year
• Spearheaded Facebook advertising revitalization, resulting in dramatically improved online presence

Staybridge Suites Las Cruces

• Key Accountabilities:
• Responsible for providing galvanizing leadership to 26 personnel in managing both Staybridge Suites and Dearburn Hotel, a 750-room hotel w/ full F&B operations and 60k+ sq. ft. of meeting/banquet space
• Relied upon as member of senior leadership team to proficiently takeover a group of hotels, including conceptualizing and deploying new SOPs in advance of new GM’s selection/arrivalKey Accomplishments:
• Successful let Staybridge to KPI performance including 97% guest satisfaction, 92% QA scores, 31% increase in extended-stay guest occupancy, and spearheading a 10% increase in government per diem rate

Kansas City, Missouri Area

• Key Accountabilities:
• Responsible for effectively conceptualizing and deploying sales and marketing strategies to meet requirements of 11 Choice and Wyndam properties throughout the Midwest
• Relied upon to spearhead renovations to rooms, food/beverage operations and facilitiesKey Accomplishments:
• Innovatively expanded marketing targets to include colleges, hospitals, and corporate leisure markets
• Recruited into role as GM and was subsequently promoted to Director role tasked with utilizing aggressive, localized marketing strategies to increase gross revenue and profit margins
• Skillfully created new web sites to increase online profile of properties