Brendan Burningham Email & Phone Number

Napa, Ca, Us

Healdsburg, California, United States

- Promote a positive and collegial atmosphere for team members.- Deliver exceptional hospitality and sales standards.- Guide the flow of guests while identifying opportunities for sales, memberships, customer service and retention.- Assign guest experiences to the appropriate Associates depending upon skill levels and opportunity.- Monitor service and housekeeping levels, handling opening and closing procedures.- Carry out responsibilities respectfully, in accordance with the organization’s policies and applicable laws.- An expert in POS, reservation, CRM systems, safety processes and tasting room SOPs.

Santa Rosa, Ca

In my role as Store Manager with Starbucks, I was responsible for overseeing all aspects of processes involved in improving performance by coordinating with district peers while identifying opportunities and leading through constant significant change. During my tenure, I achieved predetermined organizational goals and objectives by inspiring employees to optimize individual/team productivity through coaching and recognition.Below are my Key Contributions in this role:- Awarded "Spirit of Starbucks Award", recognizing exceptional contributions to employees, customers and community while embracing mission & values- Remodeled store for elevating organizational efficiency- Increased sales year over year by adding $4,000 per week of additional sales with a team of 18 baristas.- Applied strategic approaches to launch new delivery courier resulting in augmenting delivery sales from 12% to 25%.- Boosted year over year sales by generating $4K of additional sales on weekly basis with team of 18 baristas through execution of best-in-class practices.

Santa Rosa, Ca

In my role as Shift Supervisor with Starbucks, I ensured highest level of customer service, product quality, safety, cleanliness, and store operations by managing and training shift teams. I was assigned to deliver coaching on performance expectations for all tasks within job role. One of my key roles was to maintain high standard of excellence across business by ensuring associates comply with company policies and procedures. In addition to that, I delivered top-notch client services by addressing customer complaints and resolving issues appropriately.Below are my Key Contributions in this role:- Facilitated operations associated with launching the Starbucks evenings program in 2015, which included pouring and selling local wine, craft beer, and small plates.- Contributed to reducing overall district turnover by 10% by facilitating cross-district training and coaching employees in varying store environments.

Santa Rosa, Ca

Santa Rosa, Ca

Santa Rosa, Ca

Santa Rosa, Ca

Managed store, handled store money, cashier, prepared food, solved problems with customers and employees, advertisement, catering

Take care of elderly, cooked, cleaned, grocery, nursing

Stocked products, inventory, cleaning vehicles, painting, organizing

Bachelor Of Science - Bs, Software Engineering

Associate Of Arts - Aa, Humanities/Humanistic Studies

Associate Of Arts - Aa, Religion/Religious Studies

Associate Of Arts (A.A.), Philosophy

Associate Of Science - As, Natural Sciences

Associate Of Science - As, Behavioral Sciences

Education record