Technical Customer Support Specialist
Current
Butterfly Network
Jan 2024 - Present
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I V Á N R Á K I N Email & Phone Number
Customer Success Professional | Technical Support Expert | Software Engineering Consultant | Greater Vancouver Metropolitan Area
at
Butterfly Network
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Butterfly Network
Role
Customer Success Professional | Technical Support Expert | Software Engineering Consultant | Greater Vancouver Metropolitan Area
Location
Greater Vancouver Metropolitan Area, Canada, Canada
Who is I V Á N R Á K I N? Overview
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Quick answer
I V Á N R Á K I N is listed as Customer Success Professional | Technical Support Expert | Software Engineering Consultant | Greater Vancouver Metropolitan Area at Butterfly Network, based in Greater Vancouver Metropolitan Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for I V Á N R Á K I N.
I V Á N R Á K I N previously worked as Technical Customer Support Specialist at Butterfly Network and Technical Customer Support Specialist at Butterfly Network. I V Á N R Á K I N holds Customer Service, Retail And Warehousing from Western Community College.
Profile bio
About I V Á N R Á K I N
Customer-focused and revenue-driven professional with over four years of experience in customer support, known for enhancing customer satisfaction through effective problem-solving and increasing revenue with up-selling and cross-selling. Leveraging Salesforce CRM systems to streamline team collaboration, optimize customer interactions, and drive business growth. Proven record of reducing escalations by 11% and converting 15% of service interactions into revenue opportunities. Enthusiastic about leveraging my customer service expertise and retail knowledge to enhance customer loyalty and create a positive customer experience.
Current workplace
I V Á N R Á K I N's current company
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Butterfly Network
3 roles
I V Á N R Á K I N work experience
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Technical Customer Support Specialist
Butterfly Network
- Delivered expert technical support for Butterfly's iQ/iQ+ ultrasound devices, assisting medical professionals in troubleshooting, problem resolution, and system optimization, while providing software development.
- Enhanced the customer experience by conducting product demonstrations and educating clients on device features, contributing to successful upselling and cross-selling opportunities.
- Used Salesforce Sales Cloud and Service Cloud to manage 5-20 customer interactions daily, converting an average of 15% of service conversations into sales opportunities, generating additional revenue.
- Proactively identified customer needs, achieving a 91% issue resolution rate within 24 hours, and consistently maintaining high customer satisfaction scores.
- Played a key role in lead management and sales opportunity tracking, ensuring that all customer inquiries and potential leads were followed up promptly, contributing to a 25% increase in repeat business.
Feb 2020 - Dec 2023
Senior Full Stack Software Developer
Macdonald Harris & Associates Ltd
- Led a team of three engineers in development of a health monitoring and performance evaluation services for the company’s sales platform:
- designed and developed REST api monitoring suite, significantly enhancing system reliability, which reduced downtime and improved user experience.
- created a middle-ware with Blackfire profiler to monitor the APIs performance, resulting in a 40% faster response time and more efficient handling of high traffic loads.
- integrated the suite with CI using declarative pipeline that reduced manual intervention and improved deployment speed by 27%. Tools and frameworks: Typscript, PHP, GazzleHTTP, Blackfire, PHPUnit, Jenkins
- Spearheaded the development of a visual artifacts management system:
- designed and developed visual artifacts import/export as a dockerized service. Tools and frameworks: PHP, Slim Framework
Mar 2019 - Jan 2020
1 education record
I V Á N R Á K I N education
FAQ
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Quick answers generated from the profile data available on this page.
What company does I V Á N R Á K I N work for?
I V Á N R Á K I N works for Butterfly Network.
What is I V Á N R Á K I N's role at Butterfly Network?
I V Á N R Á K I N is listed as Customer Success Professional | Technical Support Expert | Software Engineering Consultant | Greater Vancouver Metropolitan Area at Butterfly Network.
Where is I V Á N R Á K I N based?
I V Á N R Á K I N is based in Greater Vancouver Metropolitan Area, Canada, Canada while working with Butterfly Network.
What companies has I V Á N R Á K I N worked for?
I V Á N R Á K I N has worked for Butterfly Network and Macdonald Harris & Associates Ltd.
How can I contact I V Á N R Á K I N?
You can use AeroLeads to view verified contact signals for I V Á N R Á K I N at Butterfly Network, including work email, phone, and LinkedIn data when available.
What schools did I V Á N R Á K I N attend?
I V Á N R Á K I N holds Customer Service, Retail And Warehousing from Western Community College.
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