Brian C. Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

• Orchestrated 100+ daily communications with healthcare providers, slashing response times by 15% and efficiently resolving authorization issues for over 100 cases weekly.• Served as a crucial liaison between healthcare providers and payors, adeptly managing escalated cases and reducing unresolved issues by 25%.• Spearheaded improvements in communication protocols, resulting in a 10% decrease in processing time for complex authorizations and a 12% increase in overall case throughput.• Demonstrated expertise in utilization management, healthcare regulations, and inter-stakeholder communication in a fast-paced, high-volume environment.

• Managed 80+ high-volume insurance-related calls daily, providing expert guidance on prior authorizations and claims processing, leading to a 20% improvement in resolution times.• Successfully resolved escalated customer cases, reducing overall case resolution time from 3 days to 2 days on average - a 33% improvement.• Implemented streamlined workflows for managing customer inquiries, boosting response accuracy by 15% and decreasing repeat calls by 10%.• Showcased strong problem-solving skills and in-depth knowledge of insurance processes, enhancing customer satisfaction and operational efficiency.

• Processed over 200 insurance correspondences weekly, ensuring strict compliance with state and federal regulations while reducing document processing errors by 20%.• Developed and implemented review protocols that accelerated correspondence turnaround time by 18%, enabling the processing of an additional 30 documents per day.• Collaborated effectively with cross-functional teams to expedite resolution of 50+ customer inquiries daily, driving a 15% improvement in overall customer satisfaction.• Demonstrated strong attention to detail, regulatory knowledge, and ability to optimize processes in a high-volume, compliance-focused environment.

Mechanicsburg, Pa, Us

• Managed 70+ daily calls for insurance verification, scheduling, and authorizations, achieving a 99% accuracy rate and reducing processing time by 20%, impacting over 1,000 patients monthly.• Led cross-departmental collaboration efforts to resolve escalated customer issues, resulting in a 15% improvement in customer satisfaction scores across the organization.• Trained and mentored a team of 10+ specialists on call handling and insurance protocols, boosting team performance and exceeding call center metrics by 10%.• Showcased leadership skills, operational expertise, and ability to drive organizational improvements through effective team management and process optimization

Mechanicsburg, Pa, Us

Towson, Md, Us

• Directed front-office operations for 10 locations, driving a 15% increase in gross revenue through strategic process improvements in scheduling, insurance verification, and billing inquiries.• Fostered collaborative relationships with insurance providers to expedite scheduling and prior authorizations, improving service delivery times by 25% and boosting customer satisfaction by 10%.• Developed and implemented innovative operational workflows, reducing claim rejections by 10% and saving the company over $100,000 annually.• Demonstrated strong leadership, strategic thinking, and ability to drive significant improvements in multi-location healthcare operations.

Centreville, Virginia, Us

• Led communication efforts with patients, providers, and insurers to resolve billing issues, achieving a 20% boost in operational efficiency and processing over 200 claims monthly.• Oversaw call management and payment processing, reducing billing errors by 25% and improving the customer experience, contributing to smoother revenue cycles and a 15% increase in collections.• Implemented new verification protocols that reduced claim processing errors by 15%, handling up to 300 claims weekly while maintaining high daily call volumes.• Demonstrated strong leadership skills, attention to detail, and ability to optimize complex billing processes in a fast-paced medical environment.

• Coordinated daily communications and insurance verifications for over 50 patients, improving scheduling efficiency by 30% and enhancing patient satisfaction through effective use of Electronic Medical Records (EMR) system.• Resolved customer complaints and insurance inquiries, reducing error rates by 25% and ensuring seamless service delivery across the office, handling 100+ patient interactions weekly.• Regularly trained staff on compliance and communication standards, ensuring consistent delivery of high-quality customer service and reducing onboarding time for new employees by 20%.• Showcased strong organizational skills, customer service excellence, and ability to manage multiple priorities in a complex healthcare setting.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Bachelors, Health/Health Care Administration/Management