Benjamin Caoili, Mph Email & Phone Number

Lawrenceville, GA, US

IT Technical SME/Lead for Salesforce Experience Cloud (for External Customers/Partners) and the ZiftONE Solutions platform. Other responsibilities include:1. Improving/Building Service Cloud and Sales Cloud Enhancements. 2. Implementing Integrations from third party applications to Salesforce3. Architecting Salesforce Enhancements for critical business.

Bradenton. FL

• Provide a healthy, academic, and intellectually challenging environment for students.
• Teach and help students with biology and chemistry academia.
• Maintain a successful business model that increases productivity, profit, and enrollment.

Palm Coast, Florida, United States

• Key Responsibilities:
• Manage all Salesforce products for the City of Palm Coast such as Service Cloud, Community Cloud, Salesforce Maps, and Field Service.
• Support ~90 users with salesforce onboarding, troubleshooting, building reports/dashboards, and developing solutions to transform business processes.
• Innovate current Salesforce configurations/automation, provide agile updates for key user features to increase productivity, and create new features that solve business problems.
• Train new and existing users on all relevant Salesforce features either in group sessions, one on one, pre-recorded videos, or assigning/recommending trailheads.
• Protect organizational data by properly configuring security controls such as organization-wide defaults (OWD), roles, sharing rules, profiles, and permissions sets. Key Projects:

Palm Coast, Florida

• Established infection control procedures during the COVID-19 pandemic and advised the executive team on related safety practices.
• Developed and aligned safety goals with department executives’ vision, and report on performance measures to the City Manager.
• Managed all aspects of workers’ compensation claims which include injured worker relations, return to work duty, and claims analysis.
• Coordinated all City-wide safety and health training and work with all departments (9) to strategically plan for future training.
• Created and managed a personal protective equipment program that automates the inspection process and provides equipment tracking.
• Lead the City’s safety workgroup (11 members) to efficiently focus efforts on preventing injuries, improving safety practices, and building a safety culture.

Palm Coast, Florida

• Developed an exposure control program, oversaw the implementation of the Drug & Alcohol Program, and crafted policies for Human Resources.
• Created Job Hazard Analyses (JHAs) for general industry and construction-related job tasks and periodically visited worksites for compliance.
• Conducted incident investigations to determine the root cause of incidents and appropriate corrective action items.
• Presented numerous presentations for office and field employees on topics such as HazCom, LOTO, Ergonomics, & Bloodborne Pathogens.

Florida

• Completed a needs assessment for the safety program based on organizational interviews, program evaluation, literature review, and workers’ compensation claim analysis to identify areas for improvement.
• Authored a safety and health management system outline that included safety as a strategic goal, a statement for worker participation and acknowledgement, and all relevant policies and practices.
• Developed safety and health policies and programs focused on prevention to decrease injury/illness rates and to improve safety awareness, procedures, culture, and resilience.
• Created 10 Job Hazard Analyses (JHAs) for general industry and construction related job tasks.
• Conducted 15 accident investigations to determine the root cause of incidents and appropriate corrective action items.
• Presented ~30 in-person and recorded presentations for office and field employees on variety of safety and health topics.

Atlanta, GA

• GF Health Products, Inc. ("Graham-Field" ) is one of the world's leading manufacturers of medical products in the health care industry. Our mission is to partner with our customers and offer a wide array of over 50,000.
• Our products are designed to enhance the quality of life of the people that use our products and those that care for them. Our Made in USA Strategy continues to increase the number of products manufactured in the.
• Responsible for meeting monthly sales/profit quotas and collaborating to meet team goals and objectives
• Manage territory customer base through ethical sales techniques to meet and surpass profitability goals
• Manage key customer relationships and study customer activity to maintain and grow sales
• Consistently prospect and develop new business within the defined sales territory

Atlanta, GA

• Foster academic, social, cultural, and personal growth for Oglethorpe residents.
• Build a community on campus by hosting academic, social, and cultural programs.
• Assist with the operation of 6 residential facilities housing 4-8 students each.
• Advise and manage a team of 6 house managers.

Master Of Public Health - Mph, Environmental And Global Health, 4.0

Activities and Societies: Delta Omega, Public Health Honor SocietyThis Master's program covered a range of topics essential for a public.

Bachelor'S Degree, Biology

Activities and Societies: Kappa Sigma Fraternity, Phi Delta Epsilon Medical Fraternity, Lacrosse TeamBiology major and Urban Ecology.