- Engineered, provisioned, and administered Mac and Windows machines with Jamf, MDT, and Ivanti. - Set up Zero-Touch deployment for macs using Apple Business Manager and Jamf. - Enforced IT policies in a user-friendly and user-centric manner. - Wrote Powershell and Bash scripts to manage Windows and Mac computers. - Proposed cost-cutting measures and system improvements. - Utilized MS Power Automate to improve workflows, integrate systems, automate tasks, and run reports. - Provided white-glove Tier 2-Tier 3 support for local and remote users.

- Supported 2000+ users with Active Directory and Google Enterprise in a Health Care setting. - Wrote shell scripts, compiled installers, and utilized automation to improve workflow of the IT team. - Provided testing, configuration and administration for Windows 10, Xerox, Google Suite, and video conferencing. - Worked with vendors and outside teams to test and implement products and documentation for end users.

Freelance prep, deprep, show run, and site build for corporate events, tours, and broadway shows.

Setup lighting, video, and projections technology for some of the best clients in the world:Ringling Brothers and Barnum & Bailey's Circus, Disney, The NFL, MLB, Sony, Microsoft, Google, The New York Times, Royal Caribbean, Norwegian Cruise Lines, Nike, Michael Jordan, Foot Action, LEGO, Saturday Night Live (SNL), NBC, Toshiba, various Broadway and off-Broadway shows and the list goes on.Setup projections, microphones, teleprompters and monitors for conferences, presentations, award ceremonies, etcMaintained a positive relationship with all clients through effective communication, including CEOs, celebrities, and political figures.Effectively conducted troubleshooting and support with clients in high-pressure situations.Led and tasked many crews of up to 30 persons to complete builds, tasks and meet deadlines.Repaired, maintained and refurbished intelligent lights through effective troubleshooting and attention to detail.Managed ordering, inventory, and budget for supplies and materials, and excelled under pressure and deadlines.Configured and programmed lights and media systems according to show needs and design.Advanced knowledge of electricity, power, computers, circuits and electronic components.

Administrated 200+ nodes with 175 users in Active Directory, Group Policy, Hyper-V, and Microsoft 365 Exchange.Assisted with restructuring of IT department by proposing policies, planning development, budgeting, purchasing, negotiating with vendors, contractors and outsourcing.Managed network security solutions with Sophos antivirus, firewall, intrusion detection and malware removal.Implemented Spiceworks ticketing system and asset management database.

On Tour, repaired, maintained and refurbished intelligent lights through effective troubleshooting and attention to detail.Managed ordering, inventory, and budget for supplies and materials, and excelled under pressure and deadlines.Configured and programmed lights and systems according to show needs and design.Advanced knowledge of electricity, power, computers, circuits and electronic components.

Provided technical support to customers and sales personnel on a wide range of computers, software and hardware products including: OS installation, virus removal, new computer builds and Microsoft applications.Effectively solved issues through phone, email, chat, and remote desktop support.

Trained a variety of hospital departments, clinicians, and other end users on new EMR applications, and provided users with one-on-one support during multiple deployments, upgrades, downtimes and daily support. Collaborated as a liaison between end-users, developers and higher tier support to report bugs and improve any workflow issues.Performed integration testing while releasing Beta level applications for quality assurance and industry compliance.Gained comprehensive knowledge of EMR applications and other programs including: Cerner, PowerChart, Chartmaxx, Dragon Voice, Citrix, and Microsoft Office Applications.