Brian Asher Email and Phone Number
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I'm a Customer Success professional with 7+ years SaaS experience. My greatest joy is the win-win that comes from helping customers succeed while growing the business as a result of the relationship. I'm comfortable in the larger enterprise space and well-versed in startups, taking ownership of every decision while working in team contexts. I strive to "be like water," treating obstacles as a challenge to navigate and overcome. |Customer Success Skills|DiscoveryGoal setting and mutual success planningOnboarding and implementationProduct knowledge and supportUpsell, expansion and renewal Customer advocacy|Character Traits|Curiosity (Why does something exist? How is it made? What are it's applications? These questions are fun!)Adaptability (Comfort navigating ambiguous environments and dealing positively with change).Resourcefulness (Nothing is out of reach).Audacity (I believe very few things are impossible for me to learn in an appropriate amount of time).Calm (My heart is not on my sleeve, even in the most stressful moments).|Other Professional Skills and Experience|Leadership (7+ years)Developing individual and team processesComfort working with and establishing KPIs / OKRs (happy to provide examples)Driving customer loyalty and retention|Tech Stack|CRM: Salesforce, Gainsight, Hubspot, Infusionsoft (now Keap)Misc: Monday.com, SalesLoft, SalesIntel, Basecamp, Clari, Looker, JIRA, Zendesk, ProductBoard, Chili Piper, Dealhub, Docusign, Notion, Paycom, Slack, ZoomInfo, Prezi|Personal Time and Interests|Cooking, coffee, local foods and bourbon (I'm from Kentucky, after all)Outdoors (hiking, gardening and home improvement projects)Music and sports (frequently go to shows and pro sporting events in our area)Community (Church and coaching youth soccer and baseball keep us busy and connected)
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Customer Success ManagerFlock Safety Aug 2023 - PresentAtlanta, Georgia, UsFlock is the first public safety operating system empowering thousands of cities to eliminate crime. Flock cameras and devices detect objective evidence, decode it with machine learning, and deliver it into the hands that stop crime. Communities operating on Flock Safety reduce crime by up to 70%.
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Chief Hospitality OfficerBig Blue Hospitality Sep 2019 - Aug 2024Big Blue Hospitality operated a short-term rental in Lexington, KY. Sold in August 2024.- On the Airbnb platform, we've received over 175 five-star reviews and achieved an occupancy rate of over 75%.- Honored as a "Guest Favorite" selection by Airbnb.- Maintained Superhost status in every successive quarter of operation since starting in September 2019.- Maintained a 5.0 guest rating (out of 5) since beginning of operation.http://airbnb.com/h/covelakeky
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Account ManagerCatalyte Feb 2023 - Jun 2023Baltimore, Maryland, UsOwned a book of Catalyte’s key customers utilizing Talent Stream technology resources.- Created an in-depth Account Management playbook to serve as the primary source ofoperational direction for the entire Account Management team.- Leveraged Monday.com, SFDC and other software to develop and implement an Account Management tool replete with integrations and automations that improved efficiency and data accuracy.- Developed relationships with clients quickly, resulting in significant increases to customer feedback submission rates.- Secured new case studies from 2/3 of my book of business, to propel the launch of Catalyte's website refresh.*Role impacted by Catalyte's second RIF event in 2023. -
Senior Customer Success ManagerHopin Jul 2020 - Nov 2022Belmont, California, UsServed as the primary point of contact for hundreds of mid-market & enterprise customers over two years, driving the customer journey from onboarding through cycles of upsell, expansion and on-time renewal.- Developed and built trusted advisor relationships with customers, partners, and executive sponsors todrive account activation, product adoption and ensure customers achieved full business value.- Conducted regular Customer Business Reviews to demonstrate value, highlight areas of growth and align on mutual success plan progress.- Identified churn risk indicators and collaborated with internal teams to remediate and ensure renewal.- Served as a product expert, helping to educate customers on product features and reinforced bestpractices for product adoption and success.*Role impacted by Hopin's third RIF event in 2022. -
Regional Operations DirectorBreakout Games Apr 2018 - Jul 2020Lexington, Ky, UsThis role challenged me to live outside my comfort zone and practice intense focus on a daily basis. It allowed me to express my more natural tendency to care for people and play a part in their development as professionals and humans. Breakout Games encourages its teams to find creative solutions for guests and internal stakeholders alike.- Remotely managed nine Breakout locations; direct and indirect supervision of 100+- Responsible for regional P&L and achieving OKRs - Oversaw regional sales increase (YoY) of 11% in 2019 - Improved regional review average from 4.7 to 4.9 on Google - Increased quantity of reviews per game from 10% to over 25% - Paced company with best labor productivity out of four regions - During summer marketing blitz, revenues increased roughly $1k per week and drove website traffic up by 100%- Established success metrics for use across the entire company.- Hired, trained and developed General Managers at Breakout locations.- Identified the need to develop more qualified internal management candidates and collaborated with peers to develop comprehensive employee (entry and management level) training programs- Utilized root cause analysis and forecasting to eliminate recurring problems and enhance guest experiences; evidenced by growth in positive review quality after solution implementation. - Demonstrated a results-driven approach by creating a shared document highlighting critical metrics.- Visited stores to assess store performance and adherence to brand standards; created time-sensitive plans for issues requiring corrective action.- Fostered a team-oriented work environment across the region I served; held remote meetings with entire team and encouraged cross-group collaboration. -
District ManagerBreakout Games Jan 2017 - Apr 2018Lexington, Ky, Us- Led five Breakout locations; direct and indirect supervision of 65+ employees.- Held managers to high standards of hospitality, leadership and overall effectiveness while allowing them freedom to manage stores according to their strengths and personality.- Communicated and ensured proper execution of marketing initiatives, hospitality standards and any other changes determined by our corporate operations team.- Helped improve company policies and procedures by raising thoughtful questions and providing compelling data in weekly operations meetings.- Developed newer managers by identifying teaching moments, providing timely insights and entrusting them with added responsibilities.
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General ManagerBreakout Games Oct 2015 - Apr 2018Lexington, Ky, Us- Led all facets of the business and was responsible for successful P&L.- Demonstrated trustworthy leadership and an ability to inspire others to create unmatched hospitality for individual and corporate guests.- Led Nashville team to receive hundreds of five-star reviews and repeat customers (not just customers, but Breakout fans).- Sold hundreds of team building packages to corporate guests; hundreds of gift cards sold during company's holiday blitz.
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Pro Shop ManagerTwelve Stones Golf Club Mar 2015 - Oct 2015- Ensured the successful daily operation of the Pro Shop and golf course. - Hired, trained and managed golf course personnel. - Directed all club marketing, communications and promotions; solicited new membership and managed club database. - Planned, managed and selected inventory for sale in the club Pro Shop. YoY sales increase of $15k.- Trusted to run all aspects of course operations (including course maintenance) in the absence of the owner.
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Relationship ManagerThe Kingdom Trust Company 2014 - 2015Murray, Ky, Us- Developed a pipeline of potential B2B partners through cold calling, lead follow-up and networking to drive new business; facilitated over $1mm in assets transferred to custody of Kingdom Trust in under six months.- Supported individual account holders by initiating transfers and expediting investment procedures to accurate completion.- Educated clients on tax consequences, provided excellent client service and dedicated time to client follow-up. -
Campus DirectorChristian Challenge 2012 - 2014Flagstaff, Arizona, Us- Advised and counseled college students in personal, spiritual and scholastic endeavors. Engaged students and faculty on campus, developed student leaders, managed volunteers, set up on and off-campus service opportunities, performed outreach and club promotions. - Donor development and ongoing relations; donor database management.- Raised over $75k for personal salary, insurance and some ministry budget items. -
Research & Inventory Control SpecialistSouth Eastern Book Company 2011 - 2012Murray, Kentucky, Us- Managed active inventory and determined company purchasing strategy on a monthly basis.- Researched textbook pricing and sales trends across the industry.- Purchased books at university buy-back to meet inventory goals and ensure quarterly profitability. -
Client Support SpecialistTicketmaster Entertainment 2009 - 2011Beverly Hills, California, Us- Provided ticketing clients with world-class service and support by solving problems in a timely fashion; was proactive in helping clients avoid potential issues before they arose. - Demonstrated excellence in client communication, sales analysis, event marketing, live event coordination and establishing box office policy and procedure. - Expert with Ticketmaster HOST platform -
Athletic Ticketing Graduate AssistantBelmont University 2007 - 2009Nashville, Tn, Us- Developed skills in box office management, athletics and event marketing, promotions, donor development, project management, event management and event coordination.
Brian Asher Skills
Brian Asher Education Details
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Murray State UniversityAdvertising -
Belmont UniversitySport Administration
Frequently Asked Questions about Brian Asher
What company does Brian Asher work for?
Brian Asher works for Flock Safety
What is Brian Asher's role at the current company?
Brian Asher's current role is Customer Success Manager in Public Safety Technology.
What is Brian Asher's email address?
Brian Asher's email address is ba****@****mes.com
What is Brian Asher's direct phone number?
Brian Asher's direct phone number is +185990*****
What schools did Brian Asher attend?
Brian Asher attended Murray State University, Belmont University.
What are some of Brian Asher's interests?
Brian Asher has interest in Economic Empowerment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Brian Asher known for?
Brian Asher has skills like Fundraising, Event Planning, Social Media, Customer Service, Research, Advertising, Marketing, Sports Marketing, Event Management, Microsoft Office, Public Speaking, Nonprofits.
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