Brent Chapman work email
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Brent Chapman personal email
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Skilled Change Leader, technical and non-technical Project Manager, Business Development, Business System Analyst, Process Improvement leader, Stakeholder and Customer Advocate with multiple years of successful delivery campaigns which improved user experience and usability for both internal and external consumers. Project experience across methodologies such as SAFe, Agile, Lean, Six Sigma, PMI, BPMN, and Waterfall. Performed roles such as Scrum Master, Program Manager, Product Owner, Process Owner, Business Owner and more. Managed technical and non-technical staff of FTE and Contractors.*Cross-functional influencer and leader.*Optimization of existing service to provide better than expected service capabilities. *Communication improvements and dispute resolution.*Customer feedback analysis.*Optimization of projects with high failure potential.*Process development and improvement.*Quality improvement.*Platform Migrations.*Disaster Recovery. (Both IT and Human)Specialties: Salesforce Development and Administration, Tableau, Kepner Tregoe, Problem Management, Program Management, System and Process Architecture, Customer focus group, Verint (vovici), Troubleshooting, performance improvements, reporting, html, surveys development, wikis, blogs, application and system monitoring, as well as dispute resolution. Non profit fundraising, sponsorship, Public Relations, cycling safety education, professional chocolatier, coffee roasting, HVAC, Sheet Metal Mechanic industrial fabrication.
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Delivery Lead - Technical Sr. Program ManagerRed Hat Dec 2023 - PresentRaleigh, Nc, UsRed Hat Services Consulting North America teamFocused on highly successful implementation of all Red Hat technologies Oversee Scope and Implementation activities and progress Remove/Resolve roadblocks -
Senior Technical Project ManagerRed Hat Apr 2022 - Dec 2023Raleigh, Nc, UsRed Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We help you standardize across environments, develop cloud-native applications, and integrate, automate, secure, and manage complex environments with award-winning support, training, and consulting services.Customer Red Hat implementations efforts included projects with:Delta AirlinesSiemensSWIFTIncomm paymentsTravelPortFCB bank
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Senior Platform ConsultantSparx Services North America Sep 2021 - Mar 2022New Richmond, Wisconsin, Us• Orchestrate customer implementation of Saas solution for Sparx Enterprise Architect. (Azure/AWS)• Support Sales to Operations and Delivery process improvements.• SME of 3rd Party integrations to Pro Cloud Server and Prolaborate(Jira, Confluence, Azure DevOps..)• Led internal project management engagements and developed Jira reusable templates.• Assisted sales with customer technical engagements and retention programs targeting renewals.Customers I worked with in 2021/22Wells FargoAxiom SpaceGolden Entertainment -
Business And Technical ConsultantSelf-Employed Jan 2019 - Mar 2022Business and Technical Consultation - Implementation, Transformation, Program Management, Project Management, Lean Practice, Process Improvement, Customer Experience, Business Development, Patent Development, Construction and Agricultural Technical integrations.
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Director Of Customer CareDrims, Inc. Apr 2020 - Sep 2021A Case, Resource, and Client Management system designed for post disaster recovery and community social support. Coordination of Implementation to operational Customer Care across DRIMS Platform options.Customer and User training development and training coach. Specialize in virtual training experience.Oversee Customer Care, Client and Case Management support ticketing.Professional Services for new or improved organizational implementation of Case, Resource and People Management. Focus on Non Profit, Faith Based, Community Improvement, Health, and Disaster Recovery Implementations.QA of all integration, implementation designed features as well as defining new capability strategies for IT development.
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Director Of Business DevelopmentDrims, Inc. Jul 2019 - Apr 2020DRIMS: Integrated Management SystemsFocus on recovery efforts incident management, resource management and economic recovery needs coordination. A secure system that enables organizations and agencies to efficiently deploy people, equipment, materials, food/water, and financial resources in a coordinated way to serve the needs of people impacted by a disaster.Provides a single point of contact for people who need support in recovering from a disaster.DRIMS can be used to help mitigate issues related to natural disasters, man-made disasters, homelessness, poverty-related challenges, pandemics…and more.
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Entreprenurial WorksMay Designs Llc 2008 - Apr 2020Product Development from concept to sales. Experienced in areas of:•Rapid Prototyping•Vendor product sourcing •Manufacturing capabilities •Applied Lean methodologies•Application development•Web presence•Commerce•Market analysis•Sales•Packaging•LogisticsAreas of focus of Foam product development and software application developmentPatent: U.S. Patent Publication No. US-2016-0324311-A1
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Program ManagerCisco Systems Feb 2008 - Dec 2018San Jose, Ca, UsAreas of Focus: Case Management Resource Management Identity ManagementServices Opportunity ManagementCustomer Data ProtectionBusiness Critical SystemSystems Architecture -
Core Architecture Tac EngineerCisco Systems Nov 2001 - Feb 2008San Jose, Ca, UsSupport of all Cisco based networks for companies from Fortune 100 to Universities, Govt Agencies, and Nonprofits. Additional focus of customers globally as part of an escalation team.Additional focus on process development, improvement and customer technical liaison.
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Service Accounts ManagerCisco Systems Sep 1998 - Jan 2002San Jose, Ca, UsCustomers who I worked directly with:AT&T Data MCIWorldComUUNETSouthwestern BellPacific Gas and ElectricNASA
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Co Director And Course DesignFreshairsports Crossaflixion Cup Jul 2009 - Jan 2011Co Direct Freshairsports.com Crossaflixion Cup Cyclocross Series. Responsible for engagement with location clients in development of race course, impact analysis and environmental recovery.write up on the race: http://www.cxmagazine.com/wicks-and-scott-crossaflixion-finale-bend
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Sponsorship DirectorRock Lobster Cycles 2006 - 2008coordinated and managed sponsorship agreements for the HRS Rocklobster team.
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Course Designer And Assistant PromotionsSurf City Cyclocross Aug 2004 - Dec 2006Cyclocross course designer and setup lead for Highly successful Surf City Cyclocross series. Featured as part of USGP CX series in 2005.
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Team DirectorVelo Bella Kona Pro Cycling Sep 2004 - Sep 2006Team Director for Velo Bella Kona Women's Elite racing team focused on USAC / UCI NRC events.2006 Managed day to day operations and interactions with sponsors and race promoters.2004-05 event specific manager and race support as well as sponsorship liaison.2004-06 Member of the Velo Bella Club Board.
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Cycling CoachChapman Coaching Jan 2002 - Dec 2005USAC Certified cycling coach. Specific area of focus in Endurance mountain bike racing and Cyclocross
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Vice PresidentSanta Cruz County Cycling Club Jan 2001 - Jan 2003VP of 200+ cycling club that promotes local group rides / events /safety education, and the Santa Cruz Mountains Challenge.The non profit organization helped fund educational needs as well as cycling events or promotions in the area and globally through network of international engagements.
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Manager Of It And Network ServicesAhiatus Productions Jun 1997 - Jul 1998Short Film development.
Brent Chapman Skills
Brent Chapman Education Details
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Cabrillo CollegeManagement And Operations -
Kepner-TregoeProblem Solving And Decision Making
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The University Of British ColumbiaChocolate Manufacturing
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League Of American Cyclists EducationCycling Saftey
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Usa CyclingCycling And Racing Instruction
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Sheet Metal Workers Local 104Specialist And Mechanical Journeyman
Frequently Asked Questions about Brent Chapman
What company does Brent Chapman work for?
Brent Chapman works for Red Hat
What is Brent Chapman's role at the current company?
Brent Chapman's current role is Delivery Lead - Sr. Program Manager -Technical.
What is Brent Chapman's email address?
Brent Chapman's email address is br****@****uzz.net
What schools did Brent Chapman attend?
Brent Chapman attended Cabrillo College, Kepner-Tregoe, The University Of British Columbia, League Of American Cyclists Education, Usa Cycling, Sheet Metal Workers Local 104.
What are some of Brent Chapman's interests?
Brent Chapman has interest in Children, Backpacking, Civil Rights And Social Action, Snowboarding, Cycling, Anything Outdoors, Camping, Science And Technology, Animal Welfare, Arts And Culture.
What skills is Brent Chapman known for?
Brent Chapman has skills like Program Management, Cisco Technologies, Networking, Troubleshooting, Management, Leadership, Cloud Computing, Business Development, Cross Functional Team Leadership, Problem Management, Data Center, Process Improvement.
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