Brandon Cruz Email & Phone Number

United States

San Bruno, CA, US

San Bruno, CA, US

Irvine, CA, US

Product owner for identity and transactional risk verification services leading feature development, operations, vision, and strategy of the vertical while working with an engineering scrum team to scope and build functionality to defend against fraud for $1B+ in annual vehicle orders and $8M+ in Gear Shop orders.

Irvine, CA, US

Acting Fraud & Risk product owner for Rivian vehicle and Gear Shop e-commerce payments, defining vision and strategy while performing identity and risk assessments.

San Francisco, CA, US

Oversee, as product owner, the end-to-end feature delivery for features with PIVs in excess of $12M ARR through collaboration with engineering scrum teams using AGILE methodology and various cross-functional stakeholders throughout the organization ranging from Marketing, Sales, and Customer.

San Francisco, CA, US

Performed monthly reconciliation of invoices and data analysis of trends utilizing SQL, Excel, and Splunk, for top-tier merchants to ensure accurate billing and to provide general business advice.

San Francisco, CA, US

Reduced incoming fraud email volume by ~40% and decreased turn-around-time from 72+ hours to 24 hours by leading and managing an outsource initiative consisting of a 12 agent team.

San Francisco, CA, US

Provided resolutions to 60-100 users/day via ZenDesk and Salesforce’s Desk.com while maintaining >90% CSAT by investigating payment issues and suspicious activity using payment processors and internal tools.

Fort Lauderdale, FL, US

-Scribe medical providers' charts into the EPIC EMR in real-time according to individual preferences to increase Emergency Room efficiency by reducing provider downtime spent charting individually.-Maintain 10-20 patient charts and enter updated information/test results as they become available.-Work closely with all levels of staff within the ER (ex. main.

-Perform breath alcohol testing and specimen collections according to SOP for DNA and drug testing.-Provide services to over 50 clients per day randing from preparation, collection, and testing.-Work with Google AdWords, HubSpot, and other marketing tools to launch regional and national marketing campaigns.-Develop new SOP as required while co-coordinating.

San Francisco, CA, US

Academic Eco Rep- Direct, front-line resource for 30 first-year undergraduate students living within the residence hall community.- Organize community development activities to facilitate floor bonding and community involvement.- Respond to emergency situations as well as enforce university policies through direct resident contact.- Facilitate discussions.

San Francisco, CA, US

- Front desk, customer service resource at the Lone Mountain North building for residents and building patrons. - Telephone reception assisting in inquiries and relaying messages to appropriates parties. - Address resident/patron concerns regarding matters of safety and building functions.

San Francisco, CA, US

-Prepare slide samples from living tissue specimens of various snail species. -Perform microscopy and histology procedures such as bleeding and microtome sectioning to conduct comparative observations on tissue samples. -Collect and organize data in a tabulated format to create baselines on species cell counts for efficient referral.-Statistical analysis.

San Francisco, CA, US

-Work with a team of five to study phytoplankton and zooplankton species present in the SF Bay.Utilize marine research tools such as a Niskin bottle, plankton netting, and a CTD to collect samples and record various parameters related to phytoplankton and zooplankton observations. -Perform microscopy procedures with dissecting, light, and fluorescent.

US

-Installed computer and telephone systems including monitors, network printers, and basic wiring for power, sound, and Internet connectivity. -Archived, scanned, and filed documents speeding data retrieval and organization. -Created system log of important documents - linking appropriate documents to a database for improved efficiency by placing required.

Bachelor Of Science (Bs), Biology, General

Education record