Brandon Cruz Email & Phone Number

United States

San Bruno, Ca, Us

San Bruno, Ca, Us

Irvine, Ca, Us

Product owner for identity and transactional risk verification services leading feature development, operations, vision, and strategy of the vertical while working with an engineering scrum team to scope and build functionality to defend against fraud for $1B+ in annual vehicle orders and $8M+ in Gear Shop orders.

Irvine, Ca, Us

Acting Fraud & Risk product owner for Rivian vehicle and Gear Shop e-commerce payments, defining vision and strategy while performing identity and risk assessments.

San Francisco, Ca, Us

Oversee, as product owner, the end-to-end feature delivery for features with PIVs in excess of $12M ARR through collaboration with engineering scrum teams using AGILE methodology and various cross-functional stakeholders throughout the organization ranging from Marketing, Sales, and Customer.

San Francisco, Ca, Us

Performed monthly reconciliation of invoices and data analysis of trends utilizing SQL, Excel, and Splunk, for top-tier merchants to ensure accurate billing and to provide general business advice.

San Francisco, Ca, Us

Reduced incoming fraud email volume by ~40% and decreased turn-around-time from 72+ hours to 24 hours by leading and managing an outsource initiative consisting of a 12 agent team.

San Francisco, Ca, Us

Provided resolutions to 60-100 users/day via ZenDesk and Salesforce’s Desk.com while maintaining >90% CSAT by investigating payment issues and suspicious activity using payment processors and internal tools.

Fort Lauderdale, Fl, Us

-Scribe medical providers' charts into the EPIC EMR in real-time according to individual preferences to increase Emergency Room efficiency by reducing provider downtime spent charting individually.-Maintain 10-20 patient charts and enter updated information/test results as they become available.-Work closely with all levels of staff within the ER (ex. main provider, nurses, techs, administration, etc).

-Perform breath alcohol testing and specimen collections according to SOP for DNA and drug testing.-Provide services to over 50 clients per day randing from preparation, collection, and testing.-Work with Google AdWords, HubSpot, and other marketing tools to launch regional and national marketing campaigns.-Develop new SOP as required while co-coordinating launch of a new branch location.-Respond to after hour, post-accidents requiring timely breath alcohol and drug tests.-Familiar with CPUC regulations to complete TCP driver applications.

San Francisco, Ca, Us

Academic Eco Rep- Direct, front-line resource for 30 first-year undergraduate students living within the residence hall community.- Organize community development activities to facilitate floor bonding and community involvement.- Respond to emergency situations as well as enforce university policies through direct resident contact.- Facilitate discussions to resolve resident conflicts.- Eco-Rep RA: Specialized in matters involving sustainability in the dorms and in everyday life by coordinating and planning programs and events promoting environmentally conscious habits.Summer Guest Housing- Direct, on-site resource for an Intensive English Program (IEP) floor with a high turnover rate of over 60 students of varying, undergraduate and graduate grade levels taking summer session classes.- Check room for inventory and damage upon move-in and move-out on a weekly basis.- Work with a team of 5 to plan and coordinate building-wide programs to reach over 200 residents.

San Francisco, Ca, Us

- Front desk, customer service resource at the Lone Mountain North building for residents and building patrons. - Telephone reception assisting in inquiries and relaying messages to appropriates parties. - Address resident/patron concerns regarding matters of safety and building functions.

San Francisco, Ca, Us

-Prepare slide samples from living tissue specimens of various snail species. -Perform microscopy and histology procedures such as bleeding and microtome sectioning to conduct comparative observations on tissue samples. -Collect and organize data in a tabulated format to create baselines on species cell counts for efficient referral.-Statistical analysis of data using MS Excel.

San Francisco, Ca, Us

-Work with a team of five to study phytoplankton and zooplankton species present in the SF Bay.Utilize marine research tools such as a Niskin bottle, plankton netting, and a CTD to collect samples and record various parameters related to phytoplankton and zooplankton observations. -Perform microscopy procedures with dissecting, light, and fluorescent microscopes to view samples. -Preserve samples via acid washes for viewing under both fluorescent and scanning electron microscope systems.- Organize data in both digital and paper formats according to standard scientific formats.

Us

-Installed computer and telephone systems including monitors, network printers, and basic wiring for power, sound, and Internet connectivity. -Archived, scanned, and filed documents speeding data retrieval and organization. -Created system log of important documents - linking appropriate documents to a database for improved efficiency by placing required materials in a centrally accessible location.

Bachelor Of Science (Bs), Biology, General

Education record