• Responsible for the creation of a system for the backup, restore, archival, and Disaster Recovery of company’s software file systems and servers both onsite and in the Amazon Cloud Drive. • Supported and tested Disaster Recovery of financial and non-financial systems in accordance with SOX and company standards. • Designed and implemented the first working backup/Disaster Recovery system in the United States that leveraged NetBackup software within the Amazon Cloud Drive.• Assisted with Disaster Recovery services across various international departments, including Business, IT, Finance, and Media Production.• Collaborated extensively with upper management, executives, and Board of Directors on a regular basis to identify and prioritize business processes and implement backup and Disaster Recovery standards.• Recognized by company with award for the setup up of the most secure cloud implementation for SOX/COSO/Standard file systems. • Worked closely with auditors to establish SOX control documentation for quarterly SOX reviews and audits.• Responsible for training, development, and management of employees throughout the company on the architecture of backup systems.

• Responsible for conducting daily checkups on LAN/WAN site, company-wide system and network in order to ensure optimal network communication.• Diagnosed and repaired network server problems on mail servers (Exchange/Lotus), databases (AS400, AMOS, Stars, Stars Training) and peripherals.• Monitored, maintained, and provided technical support for the Knoxville site Windows NT/2000 environment.• Designed and implemented imaging system across network, enabling a solitary technician to image over 400 workstations in less than one week.• Administered instructional training and assisted with development of new IT personnel across company.• Collaborated with local fire department and company security to run tests of fire and security systems and alarms.

• Responsible for training and development of entire IT staff regarding job requirements, Windows software, and networking.• Collaborated with United States Armed Forced on training of IT systems for their trucks.• Worked extensively through Disaster Recovery incidents to supply IT equipment in alternate site locations as needed.

* Provided desktop support and remote support for Kohler workstations worldwide, including support for Microsoft Office 97/2000, Microsoft Outlook, and PCAnywhere; troubleshot Windows in a mixed LAN/WAN environment.

* Built and maintained a Microsoft NT Server based Network.* Led the conversion from a UNIX/DOS based network to a Windows NT based network.* Installed and supported Microsoft Office ’97 and trained users in the productive use of the program.* Troubleshooting network connectivity at the client workstation, server, switches, and hubs.* Troubleshooting HP brand printers, HP plotters, fax machines and other peripherals.* Installed and troubleshot software and hardware for a Stoppa Metal storage system, Trumph Laser, Bystronic Laser Virtec Laser Inspection machine, and CMM machine.* Installed and supported Autocad, Autocad Lite, and Surfcam software for the engineering department.* Purchased all software, licenses, computers (parts and accessories), and printers (parts and accessories).* Ran tallies on all old equipment and kept track of warranties for all new equipment.* Made recommendations for all new equipment and software.