Bryan Flood Email & Phone Number

Bellevue, Washington, United States

Recalls and Restricted Products Governance Program Manager.

Seattle, Washington, United States

• Managing the AWS launch marketing program, supporting a 10.3% year to date increase in releases compared to 2022• Identified 13% of marketing process tasks contained errors that impacted internal teams, and fixed all inaccuracies• Contributing to the strategy and direction of launch marketing activities in the main internal AWS marketing tool• Manage live launch call marketing events – re:Inforce, New York Summit, and re:Invent• Responsible for AWS marketing data in the Amazon Board of Directors Weekly Business Review

Greater Seattle Area

• Analysis helped reduce logistics defects in North America delivery stations by 4.1% during Q4 2021 compared to 2020• Worked with software engineering teams to optimize the accuracy of Last Mile package planning tools• Produced delivery station performance metrics decks for Daily, Weekly, and Monthly Business Reviews

Seattle, Washington, United States

• Created and scaled a worldwide regulatory seller enforcement program to revoke selling privileges of third-party sellers who violated the Amazon product compliance policies I defined and published• Prioritized and executed the product compliance tool strategy roadmap for the Recalls and Product Safety operations teams• Used data to build and analyze metrics and came to conclusions to manage risk in partnership with Legal teams• Drove operational process improvements, simplified internal communication channels, and tool enhancements to increase third-party seller visibility into compliance measures

Seattle, Washington

• Built the first Recalls quality audit program at Amazon. In North America, the number of recall cases with false negative and false positive errors decreased from 7.8% to 0.97% in the first 12 months• Influenced all global regions to implement my audit program, which led to the forming of the Central Quality Audit Team, made up of 500+ auditors globally, reviewing all product suppression actions• The year one overall North America Recalls quality metrics I established improved by 17.3%, through root cause and corrective action analyses• Generated audit success metrics to monitor prevented lost sales and wasted Fulfillment Center shelf space• Supported the launch of Recalls operations in Australia, Brazil, Singapore, Italy, and Amazon GO marketplaces• Lead an Amazon branded space heater recall, from negotiating the terms of the recall with Federal Regulators to the certified destruction of the units; working cross-functionally with Customer Service, PR, Legal, Finance, and Business• Helped develop cross-border Recall operations, removing prohibited products from sale worldwide

Greater Minneapolis-St. Paul Area

• Designed Electronic Data Interchange (EDI) map blueprints, handed off to engineers for global retailers and their trading partners• Owned project lifecycles, including planning, testing with QA engineers, new releases, as well as post-delivery support bug/change request maintenance• Consulted vendors to build and improve their e-commerce marketing presence to drive sales

Chanhassen, Mn

• Partnered with Commodity Managers and Supplier Quality Engineers to improve supply chain efficiency through reduced costs, shortened lead times, improved vendor delivery performance, and forecast accuracy

Bachelor Of Arts, Management And English Writing

Activities and Societies: Saint John’s University Baseball team, Saint John’s University Football team

Business Management And English Writing