Briana Graham Email & Phone Number

Richardson, TX, US

Serve as Primary Client Point of Contact: Act as the main liaison between clients and the logistics team, ensuring seamless communication and providing prompt, high-quality support that strengthens client relationships.Optimize Supply Chain Operations: Streamline logistics processes to reduce transportation costs and ensure timely deliveries, enhancing.

• Exhibits professionalism and delivers exceptional customer service by adhering to Omni's Moments of Service and Standard Operating Procedures during guest check-ins and check-outs, upholding the company's reputation.
• Demonstrates empathetic communication skills when addressing guest inquiries, ensuring prompt and effective resolutions to meet their needs, contributing to the company’s reputation for superior customer service.
• Creates precise guest accounts customized to individual preferences, including room types and payment options, showcasing precise attention to detail.
• Upholds guest privacy and security through confidentiality practices, ensuring accurate handling of guest room access and safe deposit boxes, maintaining the company high standard of privacy and security.
• Maintains a comprehensive knowledge of hotel features and services, ensuring seamless guest experiences and addressing concerns with prompt resolution, cultivating repeat business for the company.

Plano, Texas, United States

• Supervised the daily task allocation and delegation for a 10-member team, utilizing Encompass software to optimize operational efficiency, enhance productivity, and streamline processes within the department.
• Served as the principal point of contact for collateral and loan activities, ensuring strict adherence to Conventional and Government regulations.
• Collaborated with team members and leadership in the development and enhancement of underwriting software, significantly improving the borrower experience and elevating the company’s competitive position in the market.
• Implemented and enforced risk management controls, adhering to policies and procedures to meet compliance obligations, promptly addressing and resolving issues, and maintaining a high accuracy rate of 97% or above.
• Conducted comprehensive condition monitoring for non-depository institutions, identifying and assessing risks.
• Executed thorough analysis of credit-qualifying documentation, including credit reports, income statements, and asset records, to determine collateral eligibility and support informed lending decisions, thereby.

• Conducted FHA AUS and Streamline file underwriting using DocVelocity, ensuring precise classification and systematic documentation to enhance the efficiency of mortgage processing operations.
• Reviewed appraisals, ensuring well-documented values and appropriate risk alignment with all 4000.1 handbook guidelines.
• Monitored and analyzed credit risk data trends, promptly escalating significant findings in accordance with company policies to strengthen risk management and protect the company from financial vulnerabilities.
• Specialized in understanding data within processes related to bankruptcy, repossessions, charge-offs, etc., applying them to assess risk.
• Performed comprehensive analysis of applicants’ financial documentation, including income, expenses, assets, credit reports, and property valuations to validate loan eligibility and support informed lending decisions.
• Delivered exemplary client service through inbound and outbound communications, maintaining a perfect 100% call score.

• Conducted detailed income analysis and calculations for both personal and business income statements, ensuring robust documentation to support final loan decisions and facilitating sound lending practices
• Monitored secondary market trends and industry practices, leveraging this knowledge to enhance underwriting quality and align origination activities with current market conditions.
• Monitored and managed risk/exposure, ensuring compliance with company policies.
• Maintained an in-depth understanding of loan product guidelines (DU/LP/FHA) and risk assessment tools, reducing errors and optimizing profitability through precise and informed decision-making.
• Facilitated effective collaboration with Loan Officers, Processors, and Escrow teams, ensuring coordination throughout the underwriting process.
• Managed wire requests in conjunction with Accounting and Electronic Funds Transfer teams, ensuring accurate and timely financial transactions and enhancing cash flow management.

• Streamlined the loan initiation process by electronically submitting mortgage applications and borrower information through automated systems, accelerating processing times and enhancing overall operational efficiency.
• Assessed and optimized data integrity and document retention practices while monitoring systems to ensure strict regulatory compliance and bolster operational effectiveness.
• Ensured compliance with all local and federal fair lending laws and net benefit requirements.
• Consistently exceeded quality standards with an error rate of 1% or less, reinforcing stakeholder trust and underscoring the company's dedication to operational excellence.
• Reviewed and analyzed over 100 loan documents daily with precision, contributing to more efficient workflows and effective risk mitigation for the company.

Dearborn, Michigan, United States

• Handled the preparation and processing of invoices and payments, ensuring prompt billing and collections, which improved the company’s bookkeeping.
• Responded to emails from clients and drivers facilitating clear communication, which strengthened business relationships and operational coordination.
• Kept meticulous records of shipments, deliveries, and driver logs, improving data accuracy and regulatory compliance, which minimized legal risks for the company.
• Prepared end-of-year documentation for owner-operator and 1099 drivers, ensuring accurate and timely financial records, which facilitated tax compliance and strengthened financial transparency.
• Generated regular reports on key metrics, providing management with actionable insights, which supported strategic decision-making and operational improvements.

Bachelor'S Degree, Finance, General

Activities and Societies: Member of the SVSU Finance Club and also SVSU Women's Basketball

Bachelor Of Business, Finance