Beth Chaplin Email & Phone Number

Denville, New Jersey, United States

Hackettstown, Nj

Denville, New Jersey

• Responsible for Quality Assurance; coached and developed team members• Responsible for written communications for the company including members’ welcome letters, letters of benefits explanation, Call Center Alerts and SOPs • Participated in new client implementations including answering RFP questions, proofreading documents, developing Summary Plan Descriptions, benefits brochures and welcome letters and packets• Assisted supervisor in writing and conducting performance evaluations as well as assisted in employment decisions• Provided support and assistance when an agent had a problematic call as well as participated as a CSR during peak periods of incoming volume• Served as a resource for company knowledge and operating procedures by presiding over CSR’s calls in queue, transactions, escalations and quality of operations• Responsible for attendance tracking and biweekly reporting of hours worked for nonexempt employees, vendor relations and special projects as needed

Denville, New Jersey

• Business Partner with all Department Heads including Finance, Sales, IT, and Call Center Operations• Played a key role in the hiring process; recruited exempt and nonexempt employees, conducted interviews, performed reference checks, extended offers, coordinated start dates and processed all new hire paperwork • Wrote and maintained job descriptions, made changes as appropriate • Kept employee records up-to-date and maintained personnel files in compliance with applicable legal requirements • Ensured all employees were HIPAA compliant by enrolling and overseeing the required HIPAA training program• Performance management; oversaw the annual performance review process, participated in employee performance related meetings, offered assistance and guidance as needed • Responsible for benefits administration which included enrollment, claims resolution, reported changes, conducted annual open enrollment and COBRA administration in accordance with applicable guidelines • Maintained Employee Handbook with updated changes as appropriate • Developed, administered and communicated human resources procedures and policies for all company personnel• Maintained the company’s organization charts, ensured compliance with federal and state regulations concerning employment practices and performed verification of employment, completed NJ Unemployment and Disability paperwork and reported Worker’s Compensation cases as appropriate

Chester, New Jersey

• Responsible for recruiting, hiring and placing of employees in up to fifteen (15) stores • Interacted with Managers on hiring needs, employee retention, employee performance issues and conflict resolution. Issued employee warnings, counseled and terminated employment when warranted• Communicated, implemented and oversaw new and existing company policies• Answered questions pertaining to benefits, payroll, policies, etc. Conducted annual open enrollment • Partnered with all levels of Management to ensure smooth daily operations • Liaison with insurance companies (health, worker's compensation and automobile) for claims• Responsible for written communications distributed company-wide, i.e. memos, e-mails and posters

Parsippany, Nj

• Served as a liaison between management and employees and maintained positive employee relations • Reviewed resumes, evaluated qualifications, interviewed applicants and referred eligible and appropriate candidates • to hiring managers• Conducted new hire orientation • Answered employee inquiries concerning company personnel policies and administered benefit programs• Dealt with sensitive and confidential issues. Conducted exit interviews• Implemented new hire surveys to gain beneficial feedback for Senior Management on the new hire process, training and expectations of the employees

Edison, New Jersey

• Responsible for recruiting and staffing, counseling and termination of employees• Participated in management meetings; provided guidance and made recommendations as their business partner• Answered questions concerning benefits and payroll; acted as liaison in conflict resolution for approximately 200 employees• Interacted with management and employees on company policies and practices, provided performance and career counseling • Designed, implemented and coordinated a new service award program

Edison, New Jersey

• Responded to shareholder and agent telephone and written inquiries • Ensured that all transactions processed within my unit were in accordance with SEC regulations and reviewed all written correspondence for accuracy and appropriateness• Assisted and trained less experienced Account Administrators, handled more complex calls and had the authority to make exceptions to policies• Served as a member of the Prudential Award for Excellent Service voting and selection committee