Chase Christensen Email & Phone Number

As the first CS hire at Renew, I lead the creation and implementation of Customer Success efforts to ensure a world-class experience for every customer, who are focused on changing the world through genome research.

I collaborate with leadership to identify and recommend strategic approaches to create new partnership opportunities with healthcare organizations. I validate potential partnerships to determine if the organization has analytical needs that are in alignment with the company’s vision and service offerings. I leverage internal and external business networks to open new opportunities while also maximizing growth and revenue from existing client accounts, serving as an advisor to set them up for long-term success. I analyze sales and marketing data to expand search capabilities and track healthcare market trends, as well as develop strategies targeting lead generation growth and create client-facing processes for the early business development stage.

Orem, Utah, Us

I was a founding member of the restaurant technology startup company. I built and trained revenue-generating teams to ensure customer success, as well as developed processes and training programs to build out the Sales Development and Customer Success teams. I managed Customer Success development and the entire text marketing portfolio for the company, a $750K+ annual value. I also empowered and encouraged a cross-functional team and conducted recruitment efforts to attract talent with a passion for developing best-in-class workplaces.Key Accomplishments: • Grew teams by 2-3X in six months• Directly contributed to a $516K+ increase in ARR • Created processes to improve customer experience and outcomes• Led migration of 150+ customers to Boostly-owned product• Migration resulted in a 5-12% increase in profit margin

San Jose, Ca , Us

I worked part-time while finishing my degree. I led strategy and oversight of Customer Success for a 275-client portfolio. I analyzed customer interactions with small-sized customers and built benchmarks of customer health and potential growth, as well as identified areas of improvement for serving customer segments through the automation of workflow and customer interaction. Key Accomplishments: • Built structure and processes for new roles in Customer Success team• Aided interdepartmental analysis to forecast and minimize customer churn• Achieved 109% of quota

I was one of 20 students selected to receive a scholarship to provide operations and supply chain consulting for large, international corporations. I completed an Inventory Replenishment and COE Analysis project for Honeywell by providing on-site observations, conducting interviews, analyzing data and delivering recommendations for improvements. Projects:Honeywell: Inventory Replenishment & COE AnalysisWalmart: International Imports Optimization, Costa Rica

I established a high-growth vision and structure for 50+ employees and 1.3K members. I developed data-driven strategies to accelerate sales excellence and operational efficiency, as well as oversaw a cross-functional team of six employees that analyzed customer data to drive strategy. Key Accomplishments: • Reduced accounts receivables by 60% ($10K+ monthly)• Generated $108K in three months via pricing analysis and Fee Standardization program• Decreased payroll expenses by 35% by staff reduction and restructuring • Redesigned customer intake and retention processes• Improved customer experience by 15% • Reduced processing time by 40%

Leverkusen, North Rhine-Westphalia, De

I spearheaded a project that assessed international readiness for supplier change in a $10-12M category across 13 different brands and several countries. I analyzed spend and survey data from 13 company stakeholders to drive a global procurement strategy. I ensured procurement adherence to global operating standards in preparation for audit and managed the Pharma RFP process from strategic approach to supplier assessment.Key Accomplishments:• Identified contracting approach variation, revealing $10M+ in potential risk• Helped the company achieve their efficiency goals

South Jordan, Utah, Us

I transformed the inside sales team into a proactive, data-driven team that challenged the status quo and expanded the $100M+ ARR pipeline. I was the first point of contact for the fast-growing company, bulding and nurturing relationships with executives from multibillion-dollar organizations. Key Accomplishments: • Initiated strategic shift in job process via retrospective data analysis• Improved sales conversion by 20%+• Generated $25M through healthcare industry analysis • Expanded pipeline by $40M through client outreach initiative• Grew qualified sales opportunities by 75% via marketing/lead improvements

South Jordan, Utah, Us

I worked with interdepartmental teams to improve collaboration company-wide. I participated in data cleansing initiatives with our corporate analytics team and assisted in creating our "Gold Standard" proposal for future clients.

Master Of Business Administration - Mba

Bachelor Of Science, Health Promotion & Education.

Bachelor Of Arts, Health, Society, And Policy.