Bill Cherne Email & Phone Number

Chicago, Il, Us

Hackensack, Nj, Us

Madison, Wi, Us

𝗠𝗮𝗱𝗲 𝗩𝗶𝗱𝗲𝗼 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗘𝗮𝘀𝗶𝗲𝗿 𝗳𝗼𝗿 𝗘𝘃𝗲𝗿𝘆𝗼𝗻𝗲: Owned the product strategy and launch of Mediasite Capture, a web-based recording tool, driving 15% SaaS customer adoption within 7 months resulting in an average 4.1/5 star user rating. Reversed a declining personal video recording trend and became the #2 personal recording tools offered.𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Transformed Scrum team into a data-driven team by implementing usage analytics and in-app messaging resulting in improved stability and user experience, with the latest release achieving a 39% adoption rate within 5 months; a new company best.𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Championed the migration of the Learning Management Systems (LMS) integrations to the new LTI 1.3 standard, significantly enhancing the experience for instructors and content creators. Within 3 months of release, our 3 largest customers adopted the new system, receiving positive user feedback.

Madison, Wi, Us

𝗣𝗶𝘃𝗼𝘁𝗶𝗻𝗴 𝗧𝗲𝗮𝗺𝘀, 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀: Played a key role in Sonic Foundry's SLT-driven COVID-19 response. Guided a 15-person team across Sales Engineering, Professional Services, and Customer Care to transition seamlessly to remote work while flawlessly supporting customers facing platform surge due to pandemic pivots.𝗥𝗲𝘃𝗮𝗺𝗽𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Transformed Professional Services by introducing remote-first solutions, replacing custom offerings with 9 targeted, buyable service products, and implementing a department-wide project management platform to streamline operations while preserving revenue.𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗛𝗲𝗮𝗹𝘁𝗵, 𝗦𝗰𝗮𝗹𝗲𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Established a "Code Red" team to identify and address at-risk customers. Proactively tackled support case surge by collaborating with engineering to troubleshoot and optimize both on-prem and SaaS platforms, ensuring scalability for our COVID-impacted customer base.𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲𝗿, 𝗘𝗱𝘂𝗰𝗮𝘁𝗼𝗿, 𝗟𝗲𝗮𝗱𝗲𝗿: Captivated hundreds of top customers as keynote speaker at the Global Mediasite User Conference in Austin, TX. Developed dynamic training bootcamps and technical presentations, earning top audience reviews and showcasing leadership, technical expertise, and passion for customer success.

Madison, Wi, Us

𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆, 𝗙𝘂𝗲𝗹𝗲𝗱 𝗚𝗿𝗼𝘄𝘁𝗵: Spearheaded the creation of new Professional Services offerings, expanding revenue streams while leading the development of an innovative online training platform that helped reduce onboarding time by 30%.𝗚𝗹𝗼𝗯𝗮𝗹 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Demonstrated leadership and technical prowess by managing a global team of 10, assisted with supporting critical enterprise accounts, while architecting and implementing one of the largest on-prem video management systems at a leading Chinese university.𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗿: Led the Training Department and oversaw the creation of an innovative online training platform, improving onboarding, enhancing user experience, and generating new revenue streams.

Madison, Wi, Us

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁: Directed a 9-person international team, bridging the gap between customer needs and product development. Collaborated with Product and Engineering to craft a road map aligned with customer feedback, assessing feasibility and ensuring long-term support, paving the way for successful product adoption.𝗘𝗻𝗴𝗮𝗴𝗶𝗻𝗴 𝗘𝗱𝘂𝘁𝗮𝗶𝗻𝗲𝗿: Designed & delivered captivating presentations at Mediasite User Conference receiving top reviews.

Madison, Wi, Us

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿: Managed key customer projects across the globe, prioritizing support for high-impact accounts and contributing to successful sales cycles. Simultaneously maintained the role as a trusted Sales Engineer, cultivating strong relationships and driving customer satisfaction within the Corporate and Higher Education sectors.𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗧𝗿𝗮𝗶𝗹𝗯𝗹𝗮𝘇𝗲𝗿: Architected a custom video platform solution meeting the rigorous requirements of the US Army. This groundbreaking achievement secured Mediasite's place on the Approved Products List (APL), opening doors for broader government adoption.

Madison, Wi, Us

𝗗𝗲𝗺𝗼 𝗠𝗮𝘀𝘁𝗲𝗿, 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁: Captivated clients with technical demos, securing conversions & designing robust Mediasite environments for multiple Big 10 Universities, PepsiCo, & 100+ enterprises.𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗚𝘂𝗿𝘂: Crafted customer-centric workflows & training, ensuring smooth platform deployment & happy clients.

Franklin, Tn, Us

𝗨𝘀𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁: Spearheaded user-driven requirement gathering via interviews for a transformative P2P auditing platform, impacting 40,000+ auditors at a Big 4 accounting firm.𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲𝗱 𝗳𝗼𝗿 𝗜𝗺𝗽𝗮𝗰𝘁: Translated user feedback into actionable use cases and managed their prioritization, ensuring that developers focused on building the most impactful features.

Dearborn, Michigan, Us

𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲𝗱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗘𝗻𝗴𝗶𝗻𝗲: Member of a high-profile team tasked with designing a replacement for Ford Treasury's critical securitization app, handling $11M+ in asset-backed securities. This modernized system addressed a Sarbanes-Oxley security gap and paved the way for the next-generation platform.𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝗱 𝗗𝗮𝘁𝗮 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Deployed a new web-based solution and improved business processes to provide Treasury users with a secure, efficient, and cost effective method for transmitting confidential data to external banks and rating agencies.

Dearborn, Michigan, Us

Member of a leadership development program that provided a variety of rotational job assignments across the enterprise.𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 – 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗜𝗧𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻: Spearheaded 6-Sigma project at Ford, optimizing ECM update process for Hybrid Escape, reducing turnaround time, resources, and Defects Per Million Opportunities by 42.6%.𝗖𝗼𝘀𝘁-𝗖𝘂𝘁𝘁𝗲𝗿: Led web app migration from legacy system to centralized Ford Web Farm, boosting reliability and slashing yearly operating expenses by $23,000.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – 𝟮𝟬𝟬𝟱 𝗙𝗼𝗿𝗱 𝗚𝗧 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿: Orchestrated timely component delivery for 2005 Ford GT show cars. Tracked critical part shortages, proactively communicated potential delays to upper management, and collaborated with suppliers to ensure on-schedule builds, contributing to the project's aggressive timeline.𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗿𝗮𝗳𝘁𝘀𝗺𝗮𝗻𝘀𝗵𝗶𝗽 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻: Spearheaded ergonomics & craftsmanship review of 2005 Ford GT prototypes by implementing a comprehensive evaluation process, enabling the vehicle team to identify and prioritize improvement opportunities for the final production model.𝗔𝘂𝘁𝗼𝗺𝗼𝘁𝗶𝘃𝗲 𝗣𝗮𝘀𝘀𝗶𝗼𝗻 𝗜𝗴𝗻𝗶𝘁𝗲𝗱: Thriving in the fast-paced and budget-conscious environment of the GT project, nurtured a passion for the automotive world and gained valuable expertise in launching limited-edition luxury products.𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗼𝗿 – 𝗙𝗼𝗿𝗱 𝗖𝗿𝗲𝗱𝗶𝘁 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 𝗧𝗲𝗮𝗺𝗦𝗲𝗿𝘃𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗚𝘂𝗿𝘂: Delivered critical Windows Server support to all North American branches, ensuring 24/7 operational uptime for North America.𝗣𝗿𝗶𝗻𝘁 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻: Streamlined printing across Ford Credit by consolidating 200+ servers, saving costs and boosting IT resource allocation.

Bba, Information Systems

High School