Michael Kelly Email & Phone Number

Tullahoma, Tennessee

Testing of patients for hearing loss, counseled patients on loss, guided patient in the selection of hearing instruments and fitted and delivered instruments. Worked with billing of insurance companies, and setting up financing. Lowered rate of hearing aid return by optimizing hearing instrument recommendations, taking medical, lifestyle and budget issues into account during observed case history assessments of each patient. Provided patients with exceptional service throughout the aftercare process including maintenance, annual retests, as well as repairs.

Greater Nashville Area, Tn

Oversee daily operations of office, Testing of patients for hearing loss, counseled patients on loss, guided patient in the selection of hearing instruments and fitted and delivered instruments. Worked with billing of insurance companies, and setting up financing. Lowered rate of hearing aid return by optimizing hearing instrument recommendations, taking medical, lifestyle and budget issues into account during observed case history assessments of each patient. Provided patients with exceptional service throughout the aftercare process including maintenance, annual retests, as well as repairs. Also assisted in training multiple new associates in company policies, procedures and equipment.