Ben Chung Email & Phone Number

San Francisco Bay Area

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Menlo Park, Ca, Us

Developed Java-based batch job utilizing JDBC to resolve 300+ daily user database issues.Migrated Powershell scripts over to Python to make tasks compatible with AWS Linux environment and developed Python scripts improving the daily functionalities of this role.Developed Python scripts to better utilize/automate support tasks that were associated with the role.Troubleshooted and applied fixes for ITS environment using various tools including SOAPUI, AQT and other internal tools in production support queue.

Menlo Park, Ca, Us

Managed production support queue (in Onyx and Service Now) and applied 800+ fixes and SQL updates using developer tools to resolve various client and candidate issues retaining 2000+ potential candidatesImproved an internal web application by separating the logistics into well-defined front-end and back-end parts including a secure web service and web service client allowing 50+ employees to deploy as neededImplemented and improved cohesiveness and automation of an IT web application which improved the end-users experience as well as allowing easier manipulation of code reusability saving over 300+ developer hours

Menlo Park, Ca, Us

Programmed PowerShell scripts to maintain server inventory and to automate tedious monitoring of critical service components saving the company 150,000+ dollars.Expertise in vulnerability management; maintained over 200+ Windows OS physical and virtual servers. Optimized tools such as Microsoft Baseline Security Analyzer and QualysGuard to report on all application and operating system vulnerabilities and mitigated where possible.On the spot server troubleshooting; includes managing excessive DMP and logs files, understanding services required for website functionality, reviewed system and application logs for errors and warnings and used performance monitoring tools.Administered and maintained developer environments which includes Lab Manager, and cloud products such as Virtual Cloud Director. Built up clean environments for developer use with strict fencing policies. Maintained LUN Storage in Lab Manager by daily monitoring and clean up as needed and coordinating rebuilds.Worked on monitoring tools such as System Center Operations Manager, Gomez and assisted in setting up alerting and reporting.Created and maintained documentation for infrastructure duties and created guides for software engineers.Coordinated with department in forming a maintenance schedule for all Windows OS servers with understanding of Microsoft patch release day starting with the development layer, to quality assurance and up to production.Coordinated with the backup team in understanding the Netbackup application and applying it to our servers as needed as well as making sure all servers are backed up efficiently.Created and maintained Visio diagrams for different non-production environments that can be easily refreshed as data changes.