• Part of a future-focused team implementing innovative end-user experiences• Collaborate with Security, Infrastructure, and Programming teams using industry-leading tools and methods• Support 2000 endpoints across offices in Victoria, Vancouver, New York, and London• Monitor and remediate workstation and server vulnerabilities using industry-standard tools• Integrate and maintain automated software patching framework for workstations and servers• Deploy processes and execution through Configuration Manager, Intune, and other solutions

• IT Lead or co-lead on several important projects, including Sobeys Safeway migration, Thrifty Foods legacy migration, BC Lawtons Pharmacy migration, and major NCR ACS/ISP upgrades and support• Contributed to project development phases, process identification, standard development, and documentation creation• Acquired a deep understanding of hardware and software components and their integration, from network configurations to backend/frontend services and end-user support• Safeway Deploy Team Lead of Team “A”, led a group of 10-15 people on over 50 overnight Safeway complete IT migrations across Canada• IT Lead or co-lead on all Sobeys British Columbia store openings and renovations• Provided support for IT issues at Corporate Head Office and in-store, primary contact for store outages

• Lead or co-lead support for 200+ employees in several large businesses across 4 provinces• Installed, troubleshot, and maintained enterprise-level operating systems and applications• Conducted performance monitoring, quality assurance, and disaster recovery implementation• Maintained supporting utilities and applications to improve the efficiency of systems• Accurately estimated and recorded time required for project work

• Generated and validated quarterly list of evergreened devices• Determined hardware and software requirements for replacements using Altiris• Scheduled and coordinated work assignments with Island Health managers and directors• Organized and staged devices for deployment• Developed efficient procedures and created documentation for all aspects of the position• Effectively communicated with HP and Island Health upper management