Buddhike Kurera Email & Phone Number

Colombo, Western Province, Sri Lanka

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Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Experienced Senior Manager in Unified Support, leading a dynamic team that combines Product Support (IFS Applications 10, 9 and IFS Cloud 2xRx) and Cloud Service Operations (IasS). Accountable for both Line Management (HR) and comprehensive Global Operation Management, with a focus on delivering exceptional customer support within the Aviation and Defense (A&D) Industry:• Provide leadership to team members in navigating intricate challenges (both functional and technical) and attaining significant performance milestones• Proactively engage with customers, partners, and regional teams, serving as a key escalation point to ensure seamless issue resolution• Play a pivotal role in shaping and executing strategies and vision for the Global Unified Support Operation• Forge strong collaboration with the IFS Support community to drive collective support objectives.• Drive continuous process enhancements across support operations to elevate efficiency and effectiveness• Demonstrate a keen understanding of maintenance agreements, ensuring precise delivery of included support services• Offer strategic management guidance to the A&D Industry customer support function, fostering synergy between Unified Support and Product Specialists at Product Development entities

Colombo, Western, Sri Lanka

𝐌𝐚𝐧𝐮𝐟𝐚𝐜𝐭𝐮𝐫𝐢𝐧𝐠, 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠, 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐬𝐢𝐠𝐧, 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐩𝐨𝐫𝐭𝐞𝐫 & 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐌𝐨𝐝𝐞𝐥 𝐚𝐧𝐝 𝐄𝐎𝐈Managing the operational responsibilities of delivering code maintenance in IFS Applications™ to customers in above product areas by leading a dynamic team which consists of Business Systems Analysts and Software Engineers. Manage Line & HR responsibilities of the team members In addition to operational responsibilities.

Colombo, Western, Sri Lanka

𝐌𝐚𝐧𝐮𝐟𝐚𝐜𝐭𝐮𝐫𝐢𝐧𝐠, 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠, 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐬𝐢𝐠𝐧, 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐩𝐨𝐫𝐭𝐞𝐫 & 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐌𝐨𝐝𝐞𝐥 𝐚𝐧𝐝 𝐄𝐎𝐈Managing the operational responsibilities of delivering code maintenance in IFS Applications™ to customers in above product areas by leading a dynamic team which consists of Business Systems Analysts and Software Engineers. Manage Line & HR responsibilities of the team members In addition to operational responsibilities.

Colombo, Western, Sri Lanka

Primary assignment for the product team for Manufacturing and Engineering in IFS Global Support. The team was responsible for code maintenance and product support in the relevant product areas in the IFS Applications™. Role: Team LeadActed as the team lead for the above-mentioned team. Managing the product support for Manufacturing, Project Management, Engineering, Business Reporter products in the IFS Applications™. Was responsible for sharing knowledge across the team and mentoring new recruits.Delivered number of internal and external (partner training) trainings on Manufacturing, Project Management and Engineering product areas in the IFS Applications™. Possess a broad knowledge ad understanding of IFS Specializations on above product areas,

Colombo, Western, Sri Lanka

Primary assignment for the product team for Manufacturing and Engineering in IFS Global Support. The team was responsible for code maintenance and product support in the relevant product areas in the IFS Applications™. Acquired expert knowledge in Manufacturing, Engineering and Project management area of the IFS Applications™ version 75, 8, 9 and 10. Was the coordinator for product Manufacturing for the IFS Academy, responsible for coordinating the upgrade of IFS Academy training materials for Manufacturing product area.Role: Team LeadActed as the team lead for the above-mentioned team. Managing the product support for Manufacturing, Project Management, Engineering, Business Reporter products in the IFS Applications™.

Colombo, Western, Sri Lanka

Primary assignment for the End User Support team for a Norwegian multi-national, project-based company providing services for ships. Provided off-shore and on-site (Sweden, Norway, Denmark and South Korea) assistance on implementing, user trainings and after-go-live application support for the following models in the IFS Applications™ version 75. It included functional and technical areas.• Service and Assets• Project Management• Supply Chain Management• Financial• Human Resource• Technical – SQL queries / technical investigations / code corrections

Nawala, Colombo

Delivering following subjects for multiple groups of the Bachelor of Software Engineering (BSE) program as a facilitator.EEI3262 - Introduction to Object Oriented ProgrammingEEX3467 - Software Engineering Concepts and Programming

Katunayake

Partial fulfillment of the requirements for the degree of BSc. in EngineeringGot high-level hands-on experience in maintenance checks of Airbus A320, A330 and A340 aircraft models.

Puttlum

Trainee maintenance engineer attached to Maintenance Department - Mechanical Engineering.

Master Of Engineering (Meng), Manufacturing Systems Engineering

This programme consists of a combination of compulsory modules and optional modules and a research project. Research prject - New Approach.

Master Of Business Administration - Mba, Finance

This program includes a set of taught courses (including specialization in Corporate Finance) and a research project module. Research.

Bsc. Hons, Mechanical Engineering

Activities and Societies: Rotaract and AIESEC Expansion in University of Peradeniya Gained breadth of knowledge in Engineering concepts.

Diploma In Information Technology (Dit), Information Technology, Gpa 3.0

Completed Following Subjects with GPA of 3.0 Information Systems & Technology, Computer Systems I, Internet & World Wide Web, Application.

Certificate Course In Applied Taxation, Taxation

Followed 36 lecturer hours on taxation law in Sri Lanka (Act no 10 of 2021) included indivigual income tax preparation and VAT.