Brittany Clemmons, Mha Capm Email & Phone Number

• Provided upward of 30 disability consultations daily to patients to ensure seamless application processes and patient satisfaction through swift disbursement of benefits• Cooperated interdepartmentally with clinical staff to manage dozens of cases daily, resulting in receiving leave of absence medical clearances• Adhered to strict privacy guidelines to properly deliver government programs and third-party insurance companies with private patient information

• Spearheaded front-line building project for newly established Physical Therapy Department in collaboration with executive management to establish department operation protocols and culture• Devised and updated training materials for departments teams across locations• Onboarded, trained and led all patient service representatives for department in multiple locations• Managed coordination of insurance authorizations and appointment scheduling

• Trained in LEAN principles through 3 full-day courses• Executed accurate check-in process of all Psychiatry/Behavioral Health patients (60+ daily)• Organized and dispersed weekly schedule for department administration employees• Developed inventory system for shared department supplies for administrative and clinical staff• Acted as liaison between providers and patients, screening over 100 patient calls and messages daily• Managed appointments for over 20 psychiatrists and therapists from patient and provider requests

• Partnered with ED team in high-pressure, fast-paced emergencies, to accurately and promptly register patients within a few minutes after arrival to enable prompt medical attention• Coordinated closely with clinical and administrative teams to ensure smooth interdepartmental transitions • Solely initiated screening/processing of emergency Medi-cal applications for uninsured, low-income patients• Collected insurance information and large payments for services

• Performed inventory through cycle counts, ordered medication and stock returns• Processed medications through third-party billing, submitting requests for authorization for options restricted by insurance• Contributed impressive customer service to encourage customer retainment and new customer acquirement• Maintained accuracy while preparing prescriptions of patient information, pill count and medication match

• Facilitated POS, demonstrating positive engagement with customers• Monitored storage temperatures daily to guarantee medication maintenance• Recorded and responded to voicemail messages and answered multi-line telephone calls• Initiated ordering, receiving, recording and stocking of inventory• Organized historical patient data through filing system for hundreds of patient prescription files• Updated customer profiles of sensitive demographic and insurance information to achieve accuracy

Hayward, Ca

• Operated as first interaction for patients, supplying direction and responding to inquiries• Maintained cleanliness and organization at register to best serve customers throughout the day• Conducted nightly recovery, inventory, cash handling and store closing

Oakland, California

• Teamed with executive staff with goal achievement, task execution, and facilitating activity groups • Carried out administrative objectives working with Microsoft Office programs to produce data sheets and resident profiles• Aided in planning monthly events, used to establish residential connections• Attended all weekly training sessions provided to observe organizational mission and goals put into action

California State University, East Bay

• Commended for making great impact on students that I have mentored• Passionate about helping my mentees and determined to ensure that they successfully enter college and complete their first year and beyond• Used Microsoft PowerPoint to make informative slideshows for students for useful topics helping to guide them through their freshman year and promote retention

Project Management

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Health Services/Allied Health/Health Sciences, General

Activities and Societies: Residential Housing Association Black Student Union - Secretary Zeta Phi Beta Sorority, Inc. - President.