Responsible for managing a team of high touch service and group sales agents. Deliver smooth support for Silversea within aggressive service level agreements.

Promoted from within the Royal Caribbean Group to lead a new Group Sales Team at Silversea Cruises:Silversea Cruises is Royal Caribbean's ultra-luxury brand. Manage Group Sales team Develop sales initiatives to drive positive sales results Become a product knowledge expert on all ships and destinations/itineraries Communicate results with the senior leadership team Train, mentor and develop reservation sales agents Oversee new 3VIP program to support executive bookings and resolve escalations to executive offices

Manage all aspects of group reservations of 8 or more reservationsProvide outstanding customer service and respond to guest needs on a timely basisGenerate booking revenue by following up with group leaders and guestsDetermine solutions to coordinate the logistics of large groupsCoordinate group events with ship event coordinatorsConsistently top agent in department of 20 agentsOnly agent in department to exceed $1M in sales for 2 separate months#1 in Groups Sales Revenue - 2019Winner of 2019 Rookie of the Year - Groups SalesSelected to Consumer Outreach 2020 Mentorship program

Senior Consultant of Excelerator Consulting, providing HR and business consulting services to people and businesses. Serve as the Senior Consultant for the businesses Recruiting & Talent Acquisition services. Responsible for delivery high quality recruiting services and other HR products to clients.

• Manage recruiting process for all open positions• Provide full cycle recruiting support for all divisions• Strategic planning to develop a strong talent pool• Build and develop relationships with all hiring managers throughout the company• Attend career fairs at a variety colleges and participate in hiring events• Provide key statistics to senior company leaders on recruiting and onboarding initiatives • Participate in regular succession planning sessions around internal talent and external needs• Labor planning and management• Manage corporate social media announcements and postings

• Provide direct sales and customer support to retail portfolio• Develop new marketing ideas for the brand and sales team• Supervising and managing National Account Representatives • Comprehensively identify and qualify business opportunities• Sales calls to new prospects and current clients• Create and present business proposals to executives in the retail industry• Maintain active relationships with all accounts• Provide a high level of customer service and support

Over 900 store chain in the retail party goods industry Headquartered in Rockaway, New JerseyI'm based in South Florida• Manage recruiting staff of 5 recruiters • Set and manage all recruiting priorities• Work with Regional, District Managers and HR Managers on staffing initiatives, • Develop filed and corporate recruiting strategies for the company• Recruited, trained and support entire recruiting team• Negotiate HR and recruiting vendor contracts• Help develop and implement new technologies and sourcing strategies• Work with Regional Managers on succession plans for their regions• Develop and coordinate seasonal marketing now hiring campaigns• Distribute regular recruiting updates

600 stores/$2 Billion in sales Headquartered in Clifton, New Jersey• Provide multi unit Recruiter and HR Field support throughout the company• Support District Managers and Regional Vice Presidents • Provide accurate and timely staffing reporting to Executive Director of Field Human Resources • Develop field and corporate recruiting strategies managing a staff of 6 - 8 recruiters• Work directly with RVPs on Manpower Planning and Management Assessments • Negotiate online vendor contracts and applicant tracking system platforms• Provide Human Resource support to all stores, including ER, EEOC, etc• Support all stores with their Management and Hourly hiring initiatives • Full cycle Management Recruitment for all stores throughout the US and Canada• Provide multi unit Recruiter and HR Field support throughout the company• Recruited, trained and support entire recruiting team• Facilitate Manpower Meetings• Developed Recruiter Training Program and handbook • Recognized by the company as the top field recruiter

Executive search firm/Retail Industry Executive Recruiter Fort Lauderdale, Florida • Full Cycle Recruitment for mid level and executive level Retail Candidates • Supervise and Manage staff of 8 recruiters and researchers • Manage existing accounts and build relationships with clients • Responsible for follow up with hiring managers within each company• Develop of network contacts with many companies • Responsible for the facilitation during the recruitment process for entire office• Develop training manual and train new recruiters • Number 1 producer in entire company; 3 offices

One of the largest privately held vacation ownership companies based out of Fort Lauderdale, Florida• Reported directly to Company President• Recruited and hired entire Customer Service Department with a staff from 40 – 70 representatives• Responsible for Public Relations dealing with state regulatory agencies on compliance issues• Monitored ACD system, created and reviewed all ACD reports• Resolved Customer Service issues in a timely matter• Held regular staff meetings to review policies and procedures• Developed Customer Orientation Program at Company owned resorts

South African company that has develop resorts around the world, Including Atlantis, Paradise Island, Bahamas• Managed reservations staff of about 35 agents• Created training program for all new agents and conducted training • Developed training material for recurrent training of agents• Monitored all ACD Activity and reviewed ACD reports• Created phone scripts to have agents better describe and sell resorts• Created bonus incentive plan to increase agent sales production• Resolved Customer Service problems and concerns successfully

Travel wholesaler to the travel industry now owned by American Express• Responsible for product and technical training• Trained agents proper Reservations and Customer Service Techniques• Monitored ACD system and reviewed data on ACD reports with VP or Reservations• Scheduled agent shifts based upon ACD reports and volume forecasting• Held daily staff meetings to keep agents updated on progress and changes• Implemented incentive program for agents