Strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. Working as Teradata advocate/trusted advisor to drive success across multiple customer outcomes. The CSM is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges through the use of data and analytics at scale.-Trusted advisor that establishes and enhances customer relationships that promote retention and loyalty… Show more Strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. Working as Teradata advocate/trusted advisor to drive success across multiple customer outcomes. The CSM is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges through the use of data and analytics at scale.-Trusted advisor that establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to experts to assist customers in getting value out of their investment;-Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.-Demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities;-Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in customer adoption of Teradata technology;-Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes;-Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome;Work customers, who rank among the best and largest in their industry, including leading Financial Services, Healthcare, Manufacturing, Media & Entertainment, Technology, Telco, Retail, Travel & Transportation and Major Government entities. Show less

-Support Caribbean & Latin America Region-Perform hardware break-fix, supporting server technology (DELL/Intel) and storage (NetApp, DotHill, EMC, Data Domains, Tape Libraries)-Support for Linux (SUSE) and Windows operating systems-Backup implementation and maintenance (Netbackup and Netvault)-Support for relational databases, SQL language-Communication Configuration with Mainframes, FICON, ESCON, TCP/IP-Facilities & Environmental Planning, insure that data center has… Show more -Support Caribbean & Latin America Region-Perform hardware break-fix, supporting server technology (DELL/Intel) and storage (NetApp, DotHill, EMC, Data Domains, Tape Libraries)-Support for Linux (SUSE) and Windows operating systems-Backup implementation and maintenance (Netbackup and Netvault)-Support for relational databases, SQL language-Communication Configuration with Mainframes, FICON, ESCON, TCP/IP-Facilities & Environmental Planning, insure that data center has adequate power, cooling and floor space to support the configurations -Change Control Management, lead in coordinating and implementing system changes for O/S, Teradata SW and HW environment-Parts Management, management of Parts Delivery on site. Receiving good and defectives parts return on time-Incidents opening, investigation, escalation and management-Management of System Upgrades, definition of scope, a list of critical path items, identification of the resources required, and a project timeline-Customer Support Plan, development, currency, and accuracy of the Customer Support Plan tailored to the Customer’s environment and requirements-Load & Maintain Service Database, perform hardware and software installations, Database Configuration, System Upgrades and Expansions-Experience with internal and external customer relationship management-Negotiations, Account Management, Conflict management skills-Strong written, presentation and communication skills-Ability to work under pressure and to cope effectively with change, risk and uncertainty-On-Call availability-International experience (3 data warehouse training in United States)-System Health Check Review, System management reporting and oversight of technical support issues.-Software release management, including review and recommendations on software updates.-Project Management Show less

- Development and implementation of the first company's shop floor system in Brazil- Development and implementation of shop floor system for new customers- Creation, Development and Leadership of shop floor support team- Production line and end user support- Planning, management, development, testing and implementation of new IT demands- Software development in Delphi 7 and C # .NET with Oracle DB (versions 9i, 10g and 11g)- Preparation and automation of management… Show more - Development and implementation of the first company's shop floor system in Brazil- Development and implementation of shop floor system for new customers- Creation, Development and Leadership of shop floor support team- Production line and end user support- Planning, management, development, testing and implementation of new IT demands- Software development in Delphi 7 and C # .NET with Oracle DB (versions 9i, 10g and 11g)- Preparation and automation of management reports- Maintenance and support of Zebra thermal printers- Support in the creation of new processes and improvements in the productive environment- Lean Manufacturing- Preparation of documents related to all types of internal IT procedures- Conducting internal and external training- Participation of selection processes (recruitment)- Implementation of company projects with the government- Creation of a system for automation of periodic physical inventories- Basic IT support (hardware / software)- Certification and participation in the internal audit team of ISO 9001: 2008- Negotiation with suppliers- Project management Show less

- Software / hardware maintenance and configuration- Basic IT Support- University Computer Lab Manager- Administrative work

- Instructor / Professor, teaching basic computer skills (Windows, Office Package, Typing)- Software / hardware maintenance and configuration- Basic IT Support- Administrative work