Brandy Cacciamani Email and Phone Number
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I got my start by taking a retail job smack dab in the midst of the holiday season, which taught me how to go one step further for those around me. From there, I learned how to take my people and communication skills and roll through anything my career could throw my way--from taking on a management position to running an office to handling HR matters. I've honed and employed my knowledge in a number of industries all over the world, building relationships with everyone I encounter. I'm a leader, project manager, creative AND analytical thinker (I make color coded, sorted packing spreadsheets for trips!).I'm passionate about having happy, healthy, talented, engaged employees, and firmly believe that they're the basis for a successful business. I've overseen and excelled at training and documentation, the creation and administration of policies and procedures, and cultivating meaningful relationships across multiple departments, while managing technology incidents and working with multiple teams to communicate impacts, data, and next steps. Currently, I use these skills to lead upgrades to physical technology across our branches, as well as providing data analysis and reporting across multiple workstreams.
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System Reliability And Support Specialist SeniorPncKalamazoo, Mi, Us -
System Reliability And Support SpecialistPnc Aug 2021 - PresentKalamazoo, Michigan, United StatesLeads initiatives in updating physical technology for Retail LOBs. Analyzes business requirements, specifications, and risks to direct processes and process improvements. Provides recommendations for addressing and resolving business issues. Provides analysis and statistics for deliverables to colleagues through upper management. Interfaces with vendors and internal stakeholders.(Formerly Business Systems Analyst Sr.)
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Business Analytics ConsultantPnc Jun 2019 - Aug 2021Kalamazoo, Michigan AreaManaged technological incidents for line of business (Customer Care Center). Engaged appropriate teams as needed, provided communication and real-time analytics to business stakeholders, worked with teams to determine next steps. Provided analysis and impact to line of business and related stakeholders. Partnered with teams on process improvement, new documentation, communications.
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Escalations RepresentativePnc Mar 2019 - Jun 2019Kalamazoo, Michigan AreaLead client services representative, providing high-level technical support and customer care to PNC corporate clients and internal partners for a complex suite of dedicated products. Coached and assisted representatives on issues and solutions to provide top-tier customer service. Acted as Subject Matter Expert for multiple TMCC products. Active participant in team huddles, department testing, and management sessions. Collaborated with service partners to provide accurate, timely results and solutions. Resolved complex and/or recurring issues, identified root causes, and acted as escalation point. Maintained high levels of customer satisfaction, consistent with PNC’s CARES model, with a demonstrated commitment to quality.• Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA.
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Senior Treasury Management Technical Support RepresentativePnc Mar 2018 - Mar 2019Kalamazoo, Michigan AreaLead client services representative, providing high-level technical support and customer care to PNC corporate clients and internal partners for a complex suite of dedicated products. Coached and assisted representatives on issues and solutions to provide top-tier customer service. Acted as Subject Matter Expert for multiple TMCC products. Active participant in team huddles, department testing, and management sessions. Collaborated with service partners to provide accurate, timely results and solutions. Resolved complex and/or recurring issues, identified root causes, and acted as escalation point. Maintained high levels of customer satisfaction, consistent with PNC’s CARES model, with a demonstrated commitment to quality.• Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA.
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Treasury Management Technical Support RepresentativePnc Feb 2017 - Mar 2018Kalamazoo, Michigan AreaSpecialty phone representative, providing high-level technical support and customer care to PNC business clients and internal partners for a complex suite of dedicated products. Collaborated with service partners to provide accurate, timely results and solutions. Resolved complex and/or recurring issues, identified root causes, and acted as escalation point. Maintained high levels of customer satisfaction, consistent with PNC core values, with a demonstrated commitment to quality. • Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA. • President of team party planning committee.
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Office And Hr AdministratorFrostburn Studios, Inc. Jul 2014 - Oct 2016Kalamazoo, MiRecruited to help open new video game development studio, guiding the startup and management of a full spectrum of HR operations, HRMS technologies, and programs. Collaborated with senior management to create policies and procedures, recruit employees, create and maintain group benefits and paid time off databases, develop orientation, training, and incentive programs. Managed personnel records; administered benefits enrollment and programs. • Crafted employee manual covering issues including disciplinary procedures, code of conduct, leaves policy, and benefits information.• Worked with department Directors to revise and standardize 50 job descriptions and titles across 9 departments.• Reduced benefit costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.• Implemented new travel policy with effective controls and procedures, resulting in planning consistency and a 25% reduction in cost.• Managed 6 separate budgets, totaling $300,000 annually. -
Account CoordinatorEpi Marketing Services Oct 2013 - Jun 2014Battle Creek, MiAssisted the Account Manager in the day-to-day management and support of 11 national accounts with over $1 million annual revenue. Built and strengthened client relationships to increase and generate new sales; built internal relationships to better facilitate client production processes.• Collected over $100k in overdue invoices from various clients while working to adjust processes to facilitate smoother transactions.• Worked with production team to execute client requests related to print jobs, mailings, inventory management, and fulfillment within SLA timeframes of 3-5 days. -
Administrative AssistantEtna Supply Jul 2012 - Oct 2013Kalamazoo, Michigan AreaManaged administrative duties, office calendar, and daily schedule for 20 person sales office. Assisted sales staff by expediting client projects, facilitating client account needs, and developing and implementing more efficient procedures for office operations.• Controlled 100-150 outbound and inbound calls per day, designating them to the appropriate line where necessary to reduce customer waiting time.• Created and distributed marketing materials for Sales and Marketing teams within a 48 hour timeframe.• Successfully arranged numerous meeting and special events, effectively planning and coordinating events for vendor, sales, and charity groups of more than 100 people. -
Office And Marketing AdministratorElzinga&Hoeksema Greenhouses Sep 2011 - Jun 2012Kalamazoo, Michigan AreaManaged administrative, Marketing, and sales support duties for $5 million annual greenhouse sales. Designed layouts for printed and electronic materials.• Reduced office supply costs by 30% by negotiating with vendors and calculating use.• Developed and maintained solid business relationships with top 20 clients to increase seasonal sales by 15%.• Launched brand new social media presence for the company, increasing followers and engagement an average of 400% over 6 months. -
Head CashierMenard Inc. Jan 2006 - May 2010Portage, MichiganPromoted from cashier to supervise, mentor, coach, evaluate, and professionally develop a 20 staff member team. Developed, coordinated, and administered orientation and training programs for multiple positions.• Interviewed, hired, and trained new Front End employees.• Motivated department to consistently rank in the top 10 of Front End sales within the company out of 270 stores.• Won 13 service awards by providing great customer service, sales, and professionalism.• Given responsibility to open and close store, collect and arrange bank deposits, and act as Front End Manager.
Brandy Cacciamani Skills
Brandy Cacciamani Education Details
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Marketing / Social Media -
Business Administration
Frequently Asked Questions about Brandy Cacciamani
What company does Brandy Cacciamani work for?
Brandy Cacciamani works for Pnc
What is Brandy Cacciamani's role at the current company?
Brandy Cacciamani's current role is System Reliability and Support Specialist Senior.
What is Brandy Cacciamani's email address?
Brandy Cacciamani's email address is br****@****pnc.com
What is Brandy Cacciamani's direct phone number?
Brandy Cacciamani's direct phone number is +181040*****
What schools did Brandy Cacciamani attend?
Brandy Cacciamani attended Western Michigan University - Haworth College Of Business, Kalamazoo Valley Community College.
What are some of Brandy Cacciamani's interests?
Brandy Cacciamani has interest in Animal Rescue, Blogging, Human Rights, Fashion, Social Media, Civil Rights And Social Action, Beauty, Economic Empowerment, Education, Environment.
What skills is Brandy Cacciamani known for?
Brandy Cacciamani has skills like Customer Service, Social Media, Facebook, Blogging, Microsoft Office, Retail, Marketing Strategy, Time Management, Sales, Social Networking, Teamwork, Advertising.
Who are Brandy Cacciamani's colleagues?
Brandy Cacciamani's colleagues are Varun K, Diana Whitehurst, Randy Roper, Tia-Shae Johnson, Jodi Haggerty, Jason Coppedge, Ashley Manzeck.
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