Brandy Cacciamani Email & Phone Number

Kalamazoo, MI, US

Kalamazoo, Michigan, United States

Leads initiatives in updating physical technology for Retail LOBs. Analyzes business requirements, specifications, and risks to direct processes and process improvements. Provides recommendations for addressing and resolving business issues. Provides analysis and statistics for deliverables to colleagues through upper management. Interfaces with vendors.

Kalamazoo, Michigan Area

Managed technological incidents for line of business (Customer Care Center). Engaged appropriate teams as needed, provided communication and real-time analytics to business stakeholders, worked with teams to determine next steps. Provided analysis and impact to line of business and related stakeholders. Partnered with teams on process improvement, new.

Kalamazoo, Michigan Area

• Lead client services representative, providing high-level technical support and customer care to PNC corporate clients and internal partners for a complex suite of dedicated products. Coached and assisted.
• Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA.

Kalamazoo, Michigan Area

• Lead client services representative, providing high-level technical support and customer care to PNC corporate clients and internal partners for a complex suite of dedicated products. Coached and assisted.
• Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA.

Kalamazoo, Michigan Area

• Specialty phone representative, providing high-level technical support and customer care to PNC business clients and internal partners for a complex suite of dedicated products. Collaborated with service partners to.
• Consistently performed above department goals, including 95% or above schedule adherence, daily call volumes, and request SLA.
• President of team party planning committee.

Kalamazoo, MI

• Recruited to help open new video game development studio, guiding the startup and management of a full spectrum of HR operations, HRMS technologies, and programs. Collaborated with senior management to create policies.
• Crafted employee manual covering issues including disciplinary procedures, code of conduct, leaves policy, and benefits information.
• Worked with department Directors to revise and standardize 50 job descriptions and titles across 9 departments.
• Reduced benefit costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
• Implemented new travel policy with effective controls and procedures, resulting in planning consistency and a 25% reduction in cost.
• Managed 6 separate budgets, totaling $300,000 annually.

Battle Creek, MI

• Assisted the Account Manager in the day-to-day management and support of 11 national accounts with over $1 million annual revenue. Built and strengthened client relationships to increase and generate new sales; built.
• Collected over $100k in overdue invoices from various clients while working to adjust processes to facilitate smoother transactions.
• Worked with production team to execute client requests related to print jobs, mailings, inventory management, and fulfillment within SLA timeframes of 3-5 days.

Kalamazoo, Michigan Area

• Managed administrative duties, office calendar, and daily schedule for 20 person sales office. Assisted sales staff by expediting client projects, facilitating client account needs, and developing and implementing more.
• Controlled 100-150 outbound and inbound calls per day, designating them to the appropriate line where necessary to reduce customer waiting time.
• Created and distributed marketing materials for Sales and Marketing teams within a 48 hour timeframe.
• Successfully arranged numerous meeting and special events, effectively planning and coordinating events for vendor, sales, and charity groups of more than 100 people.

Kalamazoo, Michigan Area

• Managed administrative, Marketing, and sales support duties for $5 million annual greenhouse sales. Designed layouts for printed and electronic materials.
• Reduced office supply costs by 30% by negotiating with vendors and calculating use.
• Developed and maintained solid business relationships with top 20 clients to increase seasonal sales by 15%.
• Launched brand new social media presence for the company, increasing followers and engagement an average of 400% over 6 months.

Portage, Michigan

• Promoted from cashier to supervise, mentor, coach, evaluate, and professionally develop a 20 staff member team. Developed, coordinated, and administered orientation and training programs for multiple positions.
• Interviewed, hired, and trained new Front End employees.
• Motivated department to consistently rank in the top 10 of Front End sales within the company out of 270 stores.
• Won 13 service awards by providing great customer service, sales, and professionalism.
• Given responsibility to open and close store, collect and arrange bank deposits, and act as Front End Manager.

Bachelors Of Business Administration, Marketing / Social Media

Activities and Societies: Sales and Business Marketing AssociationAwards: Marketing Strategies Case Competition First Place, Marketing.

Aas, Business Administration