Brenda Martinez Ontiveros Email & Phone Number

British Columbia, Canada

Guadalajara, Mexico

Responsible for ensuring achievement of the assigned account management objectives via the acquisition, retention and development of clients in portfolio in accordance with the company’s commercial policies. She will also be in charge of the follow-up and will lead all stages of the sales cycle from prospecting to closure of sales deals.

Guadalajara, Mexico

• Issuing group flight tickets on the GDS• Planning, coordinate, and execute group travel (air and non-air elements), creating the rooming list, confirmation list, budgets, outcome and income reports, payments reports, flight passengers lists, and more.• Logistics and Plan meetings and events (small and large), including congress and conventions.• Management of all post-event related tasks for department and suppliers.• Lead the group on destination and make sure every need is covered during the trip. Issuing group flight tickets on the GDS• Planning, coordinate, and execute group travel (air and non-air elements), creating the rooming list, confirmation list, budgets, outcome and income reports, payments reports, flight passengers lists, and more.• Planning meetings and events (small and large), including congress and conventions.• Management of all post-event related tasks for department and suppliers.• Lead the group on destination and make sure every need is covered during the trip.

Guadalajara, Mexico Metropolitan Area

• Answer and directs all external incoming telephone calls following Starwood's telephone etiquette.• Take room service orders from guests over the telephone. Communicate special instructions to the kitchen and expediters. Up-sells Room Service orders.• Answer guests' questions and complaints and assists them with their needs, ensuring all requests are followed through and completed.• Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.

Guadalajara, Mexico

• Handling all cash flow/deposits, withdrawals, reports, as well as payment of bills.• Send and safe keep cash flow.• Review of daily guest and group accounts, as well as their closure with billing and account statements support.• Preparation of occupancy reports, room rentals charged, review of accounts at the margin, sending invoices receivable, and preparing refunds.• Review of commission sales generated for agencies.• payment of invoices to suppliers.• Review of bank account statements

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma, Tourism And Travel Services Management

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Master Of Business Administration - Mba, Business Administration And Management, General